Senior Client Operations Associate

Client Service

• Serve as an escalation point for complex client operations issues, ensuring timely resolution and high service standards
• Direct daily client operations activities including service requests, account maintenance, transfers, and onboarding workflows
• Ensure all paperwork is accurate, complete, and in good order prior to custodian submission
• Perform status checks throughout service and transfer processes, communicating proactively with advisors and internal teams
• Serve as liaison between custodians, advisors, trading, and the investment team
• Record all service tasks and workflow steps in the CRM to ensure accountability and timely follow-through
• Maintain compliance awareness within service workflows and documentation standards

Workflow & Process Improvement

• Support the design, implementation, and refinement of operational workflows related to onboarding, service paperwork, and client experience
• Establish consistent structures, checks-and-balances, and follow-up systems to reduce errors and improve execution
• Participate in regular review and continuous improvement of team processes and service standards

Team Support & Development (Team Lead Focus)

• Provide training, coaching, and day-to-day support to Client Operations Specialists and Associates
• Aid in onboarding and support of interns, ensuring consistent execution of core client service processes
• Serve as a resource to the team by reinforcing best practices and operational consistency
• Contribute to a culture of accountability, professionalism, and strong client service execution

Hiring & Recruiting Support

• Assist with initial resume review and first-round candidate screening for Client Operations and Residency-related hiring needs
• Support recruiting coordination efforts as needed, including internship pipeline and outreach support

Qualifications

• Bachelor’s degree required
• Three or more years of experience in financial services industry required
• Client service, administrative or operations experience at an RIA is preferred
• Demonstrates excellent organizational, problem solving and communication skills in a highly collaborative team environment
• Detail-oriented with strong prioritization and project management skills to drive progress of firm projects; ability to handle multiple projects and tasks simultaneously while maintaining quality work
• Strong technology skills, including MS Office (Excel), CRM and internal portal technology
• Highly adaptive and responsive to changing needs and deadlines
• Ability to establish structures, checks-and-balances, and maintain follow-up systems

Compensation & Benefits

• Salary range: $75,000 - $105,000, plus discretionary performance bonus paid out bi-annually
• Total Compensation Range with Bonus = $86,000 - $132,000
• 401(k) plan with opportunity to earn up to 7% the first year and 10% with tenure
• Best and brightest leaders will have opportunities to buy into and become owners in the firm over time
• 11 paid holidays and 15 PTO days to use at your discretion
• Employer paid Health/Dental/Vision insurance premiums for individuals and families
• Employer HSA contributions
• Employer paid Life and Long-Term Disability