Senior Client, Business Consultant (Hybrid)

Duties And Responsibilities

• Serves as a primary point of contact for assigned Clubs when business needs, process concerns, service issues, or opportunities for support are identified.
• Captures and tracks action items, commitments, timelines, risks, and follow-up needs to help keep work moving toward resolution.
• Facilitates discussions between Clubs and internal stakeholders to ensure the issue, desired outcome, responsibilities, and next steps are clearly understood.
• Provides updates to Club stakeholders and internal leadership regarding progress, barriers, decisions, and next steps.
• Documents key issues, decisions, outcomes, and best practices that may support future Club engagements or process improvements.

Requirements

• Knowledge of business consulting, client support, issue coordination, and stakeholder engagement.
• Strong facilitation skills with the ability to bring the right stakeholders together and guide productive business discussions.
• Strong communication skills with the ability to provide clear updates, summarize issues, and document next steps.
• Ability to coordinate work across internal teams, subject matter experts, support groups, and external Club stakeholders.
• Strong follow-through skills with the ability to track action items, timelines, commitments, risks, and resolutions.
• Strong business acumen with the ability to understand operational, service, financial, and member-focused priorities.
• Ability to influence without direct authority and maintain accountability across multiple stakeholders.

Qualifications

• Bachelor’s degree in business administration, management, marketing, communications, or a related field; or an equivalent combination of education and relevant experience.
• Five (5) or more years of experience in business consulting, client relationship management, account management, strategic partnerships, business development, client services, or a related client-facing advisory role.
• Experience supporting multi-stakeholder client relationships, business reviews, account planning, issue coordination, or consulting engagements preferred.

Skills

• Client-focused, consultative, and committed to supporting Club needs through clear communication and consistent follow-through.
• Professional, composed, and credible when working with Club executives, business leaders, and internal stakeholders.
• Collaborative and able to work effectively with internal subject matter experts, support teams, and cross-functional partners.
• Strong judgment and discretion when handling sensitive business matters, escalations, or executive-level concerns.
• Adaptable and able to remain organized while supporting multiple Club priorities, stakeholders, and follow-up items.

Benefits

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan. AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.