Senior Client Advisor - Soho

Responsibilities

• Analyze individual business, propose, and implement action plans to improve results, generate sales crafting new clients and reactivating former ones.
• Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
• Empower sales staff to meet assigned sales and performance-based goals; including lead by example in sales.
• Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
• Achieve top seller status: the highest performance in high-end sales, and the highest in Peekaboo sales, thus overall highest in volume.
• Lead customer service quality, to meet customer expectations by offering excellent customer service standards.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
• Achieve positive Mystery Shop results.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Proficient and accurate use of POS system and other software as the need arises, updating customer database.
• Be a Fendi Ambassador at all times. Follow Fendi grooming guidelines.

Qualifications

• Minimum 5 years’ experience, luxury retail preferred.
• Minimum High School Degree.
• Strong drive for results; goal oriented.
• Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• Organizational and strong digital literacy required: technologically savvy.
• Ability to advise a team.
• Foreign language skills are a plus.
• Ability to work collaboratively in a team environment.
• Ability to lift boxes / weight up to 10 lbs.
• Must have flexible availability: some nights, weekends, and holidays.

Pay

The base compensation for this role is $27 hourly plus commission.

Schedule

Not specified.