Jobs · Consulting · Texas

Senior Client Advisor

USI Insurance Services · Dallas, TX · 1 mo ago
HybridConsultingFull-time
We need to output HTML fragment with sections: About the role? The posting includes "The Role Description and Requirements" then "What You'll Do", "What We're Looking For", then "Why USI?" with subsections: Unrivaled Resources and Support, Industry-Leading Programs, Rewards, and Recognition, Deep Community Engagement, Committed to a Diverse and Inclusive Workplace, Nationally Recognized as a Top Insurance Employer, USI is committed to providing a full-suite of competitive benefits... We need to include sections only when posting has real specific content. Use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The headings we can use: About the role (maybe from "The Role Description and Requirements"), Responsibilities (from "What You'll Do"), Requirements (from "What We're Looking For"), Benefits (from the benefits description), maybe Skills? Could embed skills within Requirements. Pay and Schedule not present, so omit. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO etc. There's none. We need to preserve all substantive info. So we need to include all details from the posting. We need to format lists with
  • for any list of duties/requirements/benefits. We need to use

    for prose. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's extract content. First, "The Role Description and Requirements As a Preferred Senior Client Services Account Manager, you will play a key role in managing and retaining Personal Risk client accounts within our Preferred Service Team. You’ll be responsible for renewal marketing, responding to client inquiries, and conducting coverage reviews. This position requires handling complex insurance situations, overseeing special projects, and leveraging your extensive industry knowledge to deliver exceptional service to our clients." That's prose for About the role. Then "What You'll Do" list: each line seems separate sentences but we can treat as list items. List items: - Manage a high volume of inbound calls and participate in the daily rotating call queue. - Independently service client accounts using carrier websites and online rating systems. - Provide technical expertise on insurance coverage, products, and industry updates. - Identify cross-selling opportunities and execute client requests. - Assess client exposure and recommend appropriate coverages. - Prepare and submit new and renewal marketing submissions. - Evaluate carrier quotes for proper coverages and make insurance program recommendations. - Respond to underwriters’ questions in a timely and professional manner. - Maintain accurate client files and documentation per company workflows and best practices. - Ensure data integrity in agency management systems. - Produce and monitor monthly reports to ensure timely policy renewals and resolve discrepancies. - Stay current on industry developments, new products, legislation, coverages, and technology. Then "What We're Looking For" list: - 5 years of experience in Personal Lines Property & Casualty insurance with a comprehensive understanding of coverages, underwriting, and rating concepts. - High School diploma or equivalent required; college degree preferred. - Must hold a Property & Casualty insurance license. - Excellent communication and problem-solving skills. - Proficiency with internet-based programs and Microsoft Office; knowledge of Sagitta/WorkSmart preferred. - Ability to work autonomously in a fast-paced environment with accuracy and attention to detail. - Exceptional organizational skills to prioritize and manage workflow efficiently. - GLDR (maybe a typo? It's at end of line: "GLDR". Might be some code; we should keep as is? It's likely an acronym; we keep it as part of the line? It appears after the list maybe separate. We'll keep as a separate bullet? Actually it's on its own line after the list: "GLDR". Could be a department code. We'll treat as a bullet? Might be meaningless but we must preserve all substantive info. We'll include as a list item: GLDR. Then "Why USI?" heading maybe not in allowed headings but we can treat as About the company? Not in list. Could be omitted? But we need to preserve substantive info. The instruction says use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings where appropriate, but we could also use other headings? Safer to stick to those. We can map "Why USI?" content to Benefits? Not exactly. Could treat as About the role? No. Maybe we can create sections: About the role (role description), Responsibilities (What You'll Do), Requirements (What We're Looking For), Benefits (the benefits description). The rest about USI culture could be considered "About the company" but not in allowed headings. However we could incorporate into Benefits? Not appropriate. Could we create a section "About USI" using

    but not in list? The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. But to be safe, we could still use those headings and put the USI info under Benefits? Not accurate. Better to follow instruction: Use those headings where applicable. For USI cultural info, we could put under "Benefits" as part of benefits? But benefits section is specifically about benefits like health, wellness, etc. The USI cultural info includes awards, wellness program, scholarships, etc. That could be considered benefits. So we can put that under Benefits heading. Thus we will have sections:

    About the role

    with prose from role description.

    Responsibilities

    with
      list of duties.

      Requirements

      with
        list of qualifications.

        Benefits

        with prose and maybe list for benefits. We need to include all substantive info from USI section: resources, awards, wellness, community engagement, diversity, recognition, benefits details. We'll format as

        for prose and maybe

          for list of benefits. Let's extract USI content: "With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. Unrivaled Resources and Support What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage® , a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact. Industry-Leading Programs, Rewards, and Recognition In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Deep Community Engagement We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future. Committed to a Diverse and Inclusive Workplace Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture. Nationally Recognized as a Top Insurance Employer Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025).Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025).Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025). Certified as a Great Place To Work two years in a row (2024-2025). Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions! USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time ." We need to preserve all that. We'll put in

          paragraphs, maybe break into logical paragraphs. We'll not repeat headings unnecessarily. Now produce HTML. Let's craft:

          About the role

          The Role Description and Requirements As a Preferred Senior Client Services Account Manager, you will play a key role in managing and retaining Personal Risk client accounts within our Preferred Service Team. You’ll be responsible for renewal marketing, responding to client inquiries, and conducting coverage reviews. This position requires handling complex insurance situations, overseeing special projects, and leveraging your extensive industry knowledge to deliver exceptional service to our clients.

          Responsibilities

          • Manage a high volume of inbound calls and participate in the daily rotating call queue.
          • Independently service client accounts using carrier websites and online rating systems.
          • Provide technical expertise on insurance coverage, products, and industry updates.
          • Identify cross-selling opportunities and execute client requests.
          • Assess client exposure and recommend appropriate coverages.
          • Prepare and submit new and renewal marketing submissions.
          • Evaluate carrier quotes for proper coverages and make insurance program recommendations.
          • Respond to underwriters’ questions in a timely and professional manner.
          • Maintain accurate client files and documentation per company workflows and best practices.
          • Ensure data integrity in agency management systems.
          • Produce and monitor monthly reports to ensure timely policy renewals and resolve discrepancies.
          • Stay current on industry developments, new products, legislation, coverages, and technology.

          Requirements

          • 5 years of experience in Personal Lines Property & Casualty insurance with a comprehensive understanding of coverages, underwriting, and rating concepts.
          • High School diploma or equivalent required; college degree preferred.
          • Must hold a Property & Casualty insurance license.
          • Excellent communication and problem-solving skills.
          • Proficiency with internet-based programs and Microsoft Office; knowledge of Sagitta/WorkSmart preferred.
          • Ability to work autonomously in a fast-paced environment with accuracy and attention to detail.
          • Exceptional organizational skills to prioritize and manage workflow efficiently.
          • GLDR

          Benefits

          With approximately $3 billion in revenue and over 10,50

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