Senior Clerk-Wakefield

Location: Bronx, New York.

About the role

The Senior Clerk for the Department of Orthopaedics greets the patients at the front desk, performs arrival and patient check out procedure. Collect co-pays, posts charges and schedules follow up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May have work leader responsibilities.

Responsibilities

• Greet patients and perform arrival and check-out procedures.
• Notifies physician support staff that patient has arrived.
• Enter charges and schedule follow up appointments.
• Performs insurance verification on all patients who have not already been verified.
• Collects referrals or authorization numbers where required by insurance carrier.
• Reconciles patients arrived vs. charges posted in billing application.
• Informs patients of current charges and outstanding balance and arranges for full or partial payments.
• Screens and responds to telephone inquiries.
• Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.
• Responsible for scheduling all diagnostic test for patients that do not require authorizations.
• Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent information required.
• All medical documents including patient referrals and insurance information will be scanned into C-EMR.
• Responsible for assisting all patients at all times.
• Responsible for scheduling transportation for patients as needed.
• Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.
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