Senior Claims Specialist II

About the role

The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads. This is a hybrid position; candidates within 50 miles of select offices are expected in-office twice a month.

Responsibilities

• Plans and conducts investigations of claims (including interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation, and securing evidence while protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability, and damages; determines need for and engages independent adjusters, cause and origin experts, and independent medical examiners.
• Refers claims to subrogation group or Special Investigations Unit as appropriate.
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves as necessary during claim processing.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Coordinates litigation activities associated with assigned claims to ensure timely and cost-effective resolution; attends trials as a company representative.
• Acts as senior technical professional on the team, assisting team members with escalated issues, mentoring and training new team members, and participating in the Quality Review process.
• Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations, and may assist in conducting closed file reviews.
• Performs other duties as assigned.

Requirements

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations.
• Demonstrated leadership ability and time management skills to delegate work appropriately and organize resources effectively.
• Expert-level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and state tort laws, typically acquired through a bachelor’s degree or equivalent training plus 4 to 6 years of directly related work experience (at least two of which should be in a team leader capacity).
• Licensing required in some states.

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of resources provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

Pay

The typical starting salary range for this role is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Benefits

We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well-being. To learn more about our benefit offerings, visit Liberty Mutual Benefits.