Senior Claims Specialist I, Workers Compensation - West Region

About the role

Liberty Mutual is seeking a Senior Workers Compensation Claims Specialist for the West Region. The Senior Claims Specialist works within a Claims Team, using the latest technology to review, analyze and process claims that are routinely characterized as moderately complex to complex within assigned authority limits. This includes making decisions about liability/compensability, evaluating losses, negotiating settlements and managing an inventory of commercial property/casualty claims involving bodily injury or property loss. The Senior Claims Specialist may also assist the Claims Team Manager with assigning new claims to team members, providing technical direction, and monitoring caseloads. Depending on overall skills and experience, the role may be classified as Senior Claims Specialist I or Senior Claims Specialist II. Candidates must reside within 50 miles of Lake Oswego, OR, or Chandler, AZ, and will be required to work onsite twice a month. Candidates residing in CA and WA will be considered in all locations and may be eligible for 100 % remote work (policy subject to change).

Responsibilities

• Plans and conducts investigations of claims (including interviewing insureds, witnesses and claimants, collecting and evaluating documentation, securing evidence and protecting the chain‑of‑custody) to analyze and confirm coverage and to determine liability, compensability and damages.
• Determines need for, and engages independent adjusters, cause and origin experts, and independent medical examiners.
• Refers claims to the subrogation group or Special Investigations Unit as appropriate.
• Assesses policy coverage for submitted claims, notifies the insured of any issues, and establishes reserve requirements, adjusting reserves as necessary during claim processing.
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims.
• Coordinates litigation activities for assigned claims to ensure timely and cost‑effective resolution; attends trials as a company representative.
• Acts as senior technical professional on the team, assisting team members with escalated issues.
• Mentors and trains new team members.
• Participates in the Quality Review process.
• Participates in Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed‑file reviews.
• Performs other duties as assigned.

Qualifications

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations.
• Leadership ability and demonstrated time‑management skills to delegate work appropriately and organize resources effectively.
• Advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and state tort laws, typically acquired through a bachelor’s degree (or equivalent training) plus 3–5 years of directly related work experience.
• Required to obtain and maintain all applicable licenses.

Pay

The typical starting salary range for this role is determined by factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Benefits

Liberty Mutual offers comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. For details on the benefit offerings, please visit Liberty Mutual Benefits.