Senior Claims Specialist I

Responsibilities

• Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages;
• Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners;
• Assesses policy coverage for submitted claims and notifies the insured of any issues;
• Determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim;
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims;
• Captures and coordinates litigation activities associated with assigned claims to ensure a timely and cost-effective resolution;
• Attends trials as a representative of the company;
• Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members.

Qualifications

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required;
• Strong background in commercial auto and general liability claims handling, with hands-on experience directing litigated claims to resolution;
• Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively;
• Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state’s tort laws as normally acquired through a bachelor’s degree (or equivalent training) plus 3 to 5 years directly related work experience;
• Required to obtain and maintain all applicable licenses.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices