Senior Claims Specialist I

Responsibilities

• Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages;
• Determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners;
• Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim;
• Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims;
• Captures litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company;
• Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews.

Qualifications

• Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required;
• Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively;
• Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state’s tort laws as normally acquired through a bachelor’s degree (or equivalent training) plus 3 to 5 years directly related work experience;
• Required to obtain and maintain all applicable licenses.

About Us

We value flexibility and collaboration. If you live within 50 miles of one of our office locations—Hoffman Estates, IL and Plano, TX; - you’ll be asked to join us onsite twice a month. These visits are a great opportunity to connect with your team, build relationships, and engage in meaningful collaboration. This position includes mandatory training. The first portion will be conducted remotely, followed by in-person training at our office in Plano, Texas. Full attendance and active participation are required for both. Liberty Mutual will cover travel, lodging, and meals during the in-office training.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

About Us