Senior Claims Specialist, Cyber

This is your opportunity to join AXIS Capital — a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking, and superior risk-adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined, and ethical corporate culture.

About the role

Exercises critical thinking, proper judgment, and decision-making in a best-practices claim environment to promptly analyze claim exposure, determine the proper course of action, and pursue claims to conclusion. Sets accurate and timely claim reserves and makes referrals to senior members of the team where necessary.

• Obtain relevant policies, review policy wordings to validate coverage for claims, and escalate any issues arising.
• Prepare coverage positions to be reviewed and approved by the Claim Manager.
• Work closely with insureds, claimants, attorneys, and brokers to ensure premier and best-practices claim service, escalating issues as appropriate.
• Document claim file notes, store electronic documents, and record claim details effectively and timely.
• Develop a working knowledge of the legal frameworks and claims-handling practices relevant to the jurisdictions in which the claims arise.
• Monitor and investigate assigned claims and develop resolution strategies.
• Attend mediation, arbitration, and other claim meetings as needed.
• Participate in presentations and discussions with underwriters.
• Validate indemnity and fee payments, ensuring these are processed accurately and promptly.
• Ensure file setup is accurate with proper coding, LOB, Danger Signal, and CAT Codes.

Requirements

• Bachelor’s degree or equivalent; JD a plus.
• Claims adjuster license required; valid adjusting licenses in required states and additional states as needed.
• Minimum of 4–8 years of claim adjusting experience.
• Experience handling cyber primary and excess claims, including first-party and third-party privacy liability claims.
• Experience handling media liability and technology errors and omissions claims is a plus.
• Expert comfort level with remote and work-from-home virtual working practices and platforms.
• Excellent written and verbal communication skills to liaise with internal and external customers.
• Solid understanding of individual and group performance metrics and KPIs.
• Experience with Excel, Word, PowerPoint, OneNote, and SharePoint is a plus.
• Availability for occasional travel.
• Team player with a positive outlook; flexible, organized, efficient, and timely.

Schedule

Hybrid work, with in-office attendance 3 days a week. The role can be based in any of these Axis office locations: NYC, Short Hills (NJ), Red Bank (NJ), Princeton (NJ), Alpharetta, or Chicago.

Pay

Base salary in the range of $120K–150K, based on experience and work location. Competitive target incentive compensation, with awards based on overall corporate and individual performance.

Benefits

• Comprehensive medical plans for you and your family.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.