Senior Claims Specialist, Cyber

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking, and superior risk-adjusted returns for our shareholders. We maintain an entrepreneurial, disciplined, and ethical corporate culture where employees of all backgrounds feel comfortable and empowered to bring their whole selves to work.

About the role

This role requires hybrid work, with in-office attendance 3 days a week. The position can be based in any of these AXIS office locations: NYC, Short Hills (NJ), Red Bank (NJ), Princeton (NJ), Alpharetta, or Chicago.

You will exercise critical thinking, proper judgment, and decision-making in a best-practices claim environment to promptly analyze claim exposure, determine the proper course of action, and pursue claims to conclusion. Additional responsibilities include:

• Setting accurate and timely claim reserves and making referrals to senior team members where necessary
• Obtaining relevant policies, reviewing policy wordings to validate coverage for claims, and escalating any issues arising
• Preparing coverage positions for review and approval by the Claim Manager
• Working closely with insureds, claimants, attorneys, and brokers to ensure premier claim service, escalating issues as appropriate
• Documenting claim file notes, storing electronic documents, and recording claim details effectively and timely
• Developing a working knowledge of legal frameworks and claims-handling practices relevant to the jurisdictions in which claims arise
• Monitoring and investigating assigned claims and developing resolution strategies
• Attending mediation, arbitration, and other claim meetings as needed
• Participating in presentations and discussions with underwriters
• Validating indemnity and fee payments to ensure accurate and prompt processing
• Ensuring file setup is accurate with proper coding, LOB, Danger Signal, and CAT Codes

Requirements

• Bachelor’s degree or equivalent; JD a plus
• Claims adjuster license required; valid adjusting licenses in required states and additional states as needed
• Minimum of 4–8 years of claim adjusting experience
• Experience handling cyber primary and excess claims, including first-party and third-party privacy liability claims
• Experience handling media liability and technology errors and omissions claims is a plus
• Expert comfort level with remote and work-from-home virtual working practices and platforms
• Excellent written and verbal communication skills for liaising with internal and external customers
• Solid understanding of individual and group performance metrics and KPIs
• Experience with Excel, Word, PowerPoint, OneNote, and SharePoint is a plus
• Availability for occasional travel
• Positive outlook, flexibility, organization, efficiency, and timeliness

Pay

For this position, we currently expect to offer a base salary in the range of $120K–$150K. The specific salary offer will be based on an assessment of a variety of factors, including the experience of the successful candidate and their work location. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance.

Benefits

You will be eligible for a comprehensive and competitive benefits package, which includes:

• Medical plans for you and your family
• Health and wellness programs
• Retirement plans
• Tuition reimbursement
• Paid vacation
• Much more