Senior Claims Specialist

About the role

The Senior Claims Specialist investigates, evaluates, and resolves a wide range of cargo loss or damage claims across multiple lines of business. This role manages more complex and sensitive claims, requiring sound judgment, strong analytical skills, and the ability to confidently navigate challenging conversations. You’ll work closely with customers, agents, partners, and internal teams to ensure claims are resolved fairly, efficiently, and in compliance with policies, contracts, and federal regulations.

Responsibilities

• Evaluate, settle, or deny household goods and non-household goods claims across all business lines, using elevated decision-making authority and exercising discretion beyond standard guidelines when needed
• Lead and oversee all activities related to major losses, including preparing detailed reports and updates
• Partner with the Legal department to manage specialty or escalated claims
• Review claims for compliance with federal regulations, tariffs, contract provisions, and UniGroup claims policies
• Investigate facts, documentation, and liability to allocate responsibility to the appropriate parties
• Communicate extensively with agents, shipping customers, military installations, government bureaus, national account contacts, and internal departments
• Support periods of transition by managing temporary caseloads and rotating to different claim areas when needed to help with backlogs
• Support new hire and ongoing claims training for adjusters at all levels
• Contribute to department initiatives and complete additional responsibilities as assigned

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 2–3 years of relevant experience

Preferred Qualifications

• 2+ years of experience in a claims adjusting role
• Experience reviewing documentation, determining liability, and negotiating fair outcomes