Senior Claims Representative (Multi-Line)

About the role

Investigates, evaluates, and settles multi-line claims within established authority level, including those of complexity and high exposure.

Responsibilities

• Determines coverage and investigates claims
• Determines liability and amount of loss/damage
• Reviews and interprets policies to determine coverage
• Makes personal, written, or telephone contact with general public, reporting agencies, and suppliers of goods/services
• Determines settlement values
• Reviews reserves and modifies as necessary within established authority or seeks appropriate approvals
• Develops and documents claims files
• Negotiates with insureds, claimants, or legal representatives
• Issues claim and expense payments securing appropriate approvals for check requisition on claims exceeding authority
• Ensures compliance with the Unfair Claim Practices Act and Good Faith Claim Handling regulation
• Performs other miscellaneous duties as assigned or directed

Requirements

• Bachelor's degree or equivalent education and experience combination
• Proficient interpersonal relations and communications skills (both written and verbal)
• Thorough knowledge of claims law
• Proficient analytical and problem-solving skills
• Capacity to work independently
• Moderate computer knowledge
• Demonstrated organizational and time management abilities
• Demonstrated abilities to deal with a variety of personalities
• Minimum of five years' experience with investigation, management, and negotiations of liability and property claims in MBG states of operation

Benefits

• PPO health insurance
• Dental reimbursement
• Vision coverage
• 401(k) and Roth 401(k)
• Paid time off (PTO)

Benefits start the first of the month following employment.