Senior Claims Examiner (Virtual)

About the role

The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner to join our Group Life Claim Team of Beneficiary Fulfillment on our Specialized Client Concierge Team. This role involves making outbound calls and providing a proactive approach to bring resolution to each claim, interacting daily with beneficiaries and families during a difficult time of loss.

Responsibilities

• Reviews claims and extracts information for processing
• Staffs an incoming call line to assist beneficiaries and family members with questions and claim status
• Available for evening phone coverage on a rotating basis
• Collections information and processes death claims
• Verifies, corrects, and completes claims information by telephone, letter, or personal contact
• Conducts investigations and gathers supporting documentation on claims
• Calculates benefits payable
• Approves (to a specified amount) or denies claims in accordance with established procedures

Qualifications

• Entrepreneurial Mindset
• Creative Problem Solver
• Motivated Self Starter
• Versatile Communicator and Collaborator
• Flexible and Adaptable
• High Awareness
• Persuasive
• Intelligent Risk Taker and Decision Maker
• Takes Ownership
• Low Ego Leadership
• Optimistic
• Embraces Humility

Skills

• Working knowledge of Life or Disability Claims is a plus

Benefits

• Market competitive base salaries
• Yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance
• Paid Time Off (PTO)
• Leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs
• Education Benefit
• Employee Stock Purchase Plan
• Discretionary annual incentive program

Pay

$45,700.00 to $75,500.00

Schedule

This Position Will Work Virtually