Senior Claims Examiner

Chubb is seeking a Senior Claim Examiner to handle PEO claims in the Employment Practices Liability group. This non-remote position is based in our Jersey City, NJ office and will report to the Assistant Vice President of EPL Claims.

This role focuses on emerging workplace issues such as the Me Too movement, racial injustice, and COVID-19. You will work in a paperless environment, using analytical skills to resolve workplace claims, including discrimination and harassment. The team is collaborative, with professionals from diverse backgrounds like law enforcement, human resources, and legal disciplines.

Responsibilities

• Contribute to a collaborative environment by raising new ideas and demonstrating teamwork, high motivation, and positive behavior.
• Complete accurate and timely coverage, liability, and damage investigations and evaluations on complex Employment Practices Liability insurance policies.
• Establish, document, and execute appropriate strategies to bring early and cost-effective resolution to assigned claims.
• Represent the company at meetings with management and business partners, as well as virtually at mediations.
• Effectively utilize technology systems and tools to track and manage caseload efficiently.
• Build and maintain productive relationships with internal and external customers, including clients, underwriters, and agents.
• Demonstrate sound claim handling practices by achieving compliance in investigation, coverage, loss assessment, and case management.
• Assume part of the training responsibilities for new claim examiners and provide coaching and guidance.

Requirements

• BA/BS College Degree. JD is preferred but not required.
• 2-4 years of work experience handling claims of comparable complexity or working in a legal position.
• Prior EPL / Financial Lines work preferred.
• Prior PEO work preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to interact and build relationships at all levels.
• An aptitude for evaluating, analyzing, and interpreting technical information.
• Sound decision-making skills and the ability to work independently or as part of a team.
• High level of initiative, leadership, time management, problem-solving, and organizational skills.
• Ability to adapt to new ideas and situations, with creative thinking to overcome obstacles.

An applicable resident or designated home state adjuster’s license is required. Chubb will provide up to 40 hours of paid, independent self-study time, materials, and up to 3 attempts or 3 months (whichever is sooner) to pass the exam.

Training

Chubb provides a combination of classroom and on-the-job training, including:

• Cultivating relationships with internal clients (e.g., underwriters).
• Developing the ability to analyze initial claim reports.
• Understanding the legal system and how to effectively investigate and document findings.
• Learning to interpret and apply insurance contracts and Chubb’s products to determine coverage.
• Developing negotiation skills for settlements.

Pay

The pay range for this role is $98,400 to $141,600, depending on skills and experience. This role may also be eligible for a discretionary annual incentive program.

Benefits

Chubb offers a comprehensive benefits package. More details can be found on the Chubb careers website.