Senior Claims Examiner

About the role

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior). Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune's "100 Best Small and Medium Workplaces". At ACIC, we foster a culture where everyone belongs. We're a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

Responsibilities

• Assist and direct examiners/adjusters in the proper investigation of coverage and liability issues and extend settlement authority to effect accurate, timely, cost effective handling of claims.
• May manage the claims clerical staff as needed.
• Give technical direction to adjusters (either staff or independent) and administratively supervises staff adjusters.
• Manage litigation, subrogation and salvage to ensure cost effective returns.
• Furnish appropriate weekly and monthly management reports / results to Director of Claims.
• Assist in training and developing staff.
• Read and interpret insurance contracts.
• Conduct monthly quality control reviews of claim files.
• Ensure employee objectives, performance and evaluations are consistent with department goals and objectives.
• Responsible for training and development of staff, managing performance, resolving conflicts and problems, and distributing and checking work.
• Make recommendation regarding hiring, salary increases, and promoting and terminating associates.
• Have daily contact with claims directors, examiners, adjusters, insureds, claimants, attorneys, vendors, agents and other department managers.
• Have contact with auditors and government/regulatory agencies.
• Have access to information that is important and must be kept confidential.
• Perform other similar or related duties as assigned.

Requirements

• 4-year degree from an accredited institution.
• Resident adjuster's license in North Carolina.
• Non-resident adjuster's license where required in the state where ACIC does business.

Qualifications

• 10 years' successful claims handling including advanced skills in coverage, investigation, negotiation, salvage and subrogation is a plus.
• 3-5 years' experience as a Supervisor or Manager is a plus.
• 3-5 years' experience with multi-line claims; heavy emphasis on Garage, Commercial Liability, Material damage claims and Commercial GL is a plus.
• 3-5 years' experience with multi-state responsibilities is a plus.
• Experience with Excess and Surplus lines is a plus.

Skills

• Knowledge of and adherence to state laws and regulations governing the handling of property and casualty claims.
• Basic understanding of accounting principles, construction, underwriting, marketing and auto physical damage estimating.
• Knowledge of medical terms and legal issues.
• Advanced communication skills are required to understand, interpret and convey technical information.
• Knowledge of the litigation process and procedures.
• Knowledge of coverage, investigation, negotiation, salvage, subrogation, construction and auto physical damage.

Benefits

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match + financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in-office schedules