Senior Claims Consultant, National Accounts

About the role

The Senior Claims Consultant, National Accounts serves as an advisor and primary claims resource for large, complex accounts through a range of internal and external resources. The individual in this role will lead claims strategy, provide analytics and insights, and partner with clients, carriers and internal resources to manage a smooth and effective claims process.

Responsibilities

• Serves as a primary point of contact for incoming claims-related inquiries across large and complex commercial lines of business, delivering timely, accurate and professional support.
• Reports new claims to carriers in accordance with policy requirements and internal protocols, ensuring prompt and accurate claim setup.
• Captures and actively participates in claim review meetings with insureds and carriers, providing insights, status updates, and strategic guidance.
• Works closely with Producers and Account Managers to deliver comprehensive claim updates, analytics, and supporting documentation to clients.
• Acts as a client advocate throughout the claims lifecycle to help ensure fair, efficient, and policy-compliant claim resolution.
• Drives communication between clients, carriers, adjusters, and other stakeholders to drive effective claim handling and timely outcomes.
• Analyzes claim activity, reserves, and documentation to identify trends, coverage considerations, potential issues, and follow-up actions.
• Promotes risk control and loss mitigation opportunities through coordination with internal resources and external vendors.
• Maintains accurate, organized, and up-to-date claim files within agency management systems and other applicable platforms.
• Leverages available technology, including data analytics and AI-enabled tools, to enhance service delivery, reporting accuracy, and operational efficiency.
• Provides input on departmental workflows, processes, and service enhancements to improve client experience and operational effectiveness.
• Performs other projects, duties, and tasks, as assigned.

Requirements

• A Property and Casualty License from state of domicile is required and must be maintained.
• Minimum 8 years of experience in property and casualty claims processing, with exposure to large or complex commercial accounts preferred.
• Strong knowledge of commercial claims administration processes, coverage concepts and terminology.
• Excellent verbal and written communication skills with a client-focused approach.
• Proven ability to build and maintain strong relationships with clients, carriers and internal teams.
• Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word and Excel; ability to learn new systems and software applications.

Qualifications

• High school diploma or equivalent.

Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of industry regulations and compliance.
• Experience with data analysis and report generation.

Benefits

Relation Insurance Inc. provides a competitive salary range of $92,000.00 - $154,000.00, along with a comprehensive benefits package including:

• Family health and wellness programs
• 401K
• Employee Assistance Programs
• Paid time off
• Paid holidays

Pay

$92,000.00 - $154,000.00

Schedule

N/A