Senior Claims Consultant (Hybrid)

Professional Responsibilities

• Manage catastrophic, litigated, and high-severity claims while leading strategy and negotiating settlements
• Analyze policy language and carrier coverage positions to develop claim strategies and support advocacy efforts
• Collaborate with attorneys, adjusters, and internal teams to resolve complex claims issues
• Conduct root-cause analysis and coordinate risk control initiatives to mitigate future losses
• Prepare and present claim reviews, loss trends, and performance analysis to senior client leadership
• Lead multi-year loss analysis and benchmarking to support renewal strategy and underwriting discussions
• Develop underwriting narratives and claims summaries to assist with renewal negotiations and pricing discussions
• Maintain strong relationships with key client contacts, carrier representatives, legal counsel, and other service partners
• Mentor and support Claims Consultants through technical guidance, training, and process improvement initiatives
• Oversee assignment of accounts within the Claims Department to ensure proper workload distribution
• Represent the organization in professional associations, industry forums, and events

Qualifications And Requirements

• Bachelor’s Degree or equivalent professional experience
• Insurance licensing or ability to obtain within 60 days
• Strong knowledge of commercial insurance policy language and claims processes
• Experience managing complex or litigated claims and developing claim resolution strategies
• Strong analytical, negotiation, and problem-solving skills
• Excellent communication and presentation skills, including experience working with executive-level clients
• Ability to collaborate effectively across internal teams and external partners
• CPCU or CIC designation (strongly preferred)
• AIC or CRIS designation (preferred)
• Experience working with an Agency Management System such as EPIC or AMS360 (preferred)
• Proficiency with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint (preferred)

About Patriot Growth Insurance Services

Patriot is a growth-focused national insurance services firm founded in 2019. It partners with employee benefits and property and casualty agencies across the United States and is ranked as the 25th largest broker in the U.S. by Business Insurance and named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies.

We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. We offer a competitive salary, a comprehensive health and welfare program, and a variety of benefits including medical, dental, and vision benefits, a flexible spending account (FSA), a health savings account (HSA), commuter transit programs, short-term and long-term disability, group term life insurance, an employee assistance program, paid parental leave, paid holidays, personal time off, a 401(k) plan, and more.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.