Senior Claims Center Representative

Job Description The Sr. Claim Center Representative provides exceptional customer service to agents and customers through phone, chat, and other digital channels. This role is responsible for handling customer inquiries, supporting first notice of loss (FNOL) intake, and assisting with claim-related questions across multiple lines of insurance. Success in this position requires strong communication skills, emotional intelligence, attention to detail, and proficiency in computer-based systems and claims processing tools. Key Responsibilities Respond to inbound calls and chats with professionalism, empathy, and accuracyIntake first notice of loss and document claim information thoroughlyAssist with policy research, claim inquiries, and digital request processingProvide support for services such as towing, rental cars, temporary housing, and coverage verificationMaintain strong knowledge of policies, procedures, and systems in a fast-paced environmentAdvocate for customers and agents by identifying opportunities to improve the claims experienceSupport catastrophe response efforts, including overtime or overnight coverage when needed Qualifications High school diploma or GED requiredStrong verbal and written communication skillsAbility to manage multiple tasks and work effectively in a team environmentProficiency with computers and multiple software applicationsAbility to remain calm and professional under pressureStrong time management and organizational skillsInsurance licensure is a plus however not required for this position.Developmental Opportunity: Obtain P&C adjuster licensure, if applicable, to become a licensed claims adjuster and advance a career in claims. About Us Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.