Senior Claims Adjuster, Casualty Claims, Hamilton Select

Working remotely or based in Richmond, Virginia or the tri-state area, you will report to a Claims Manager and handle casualty and/or specialty claims, including both primary and excess placements, while mentoring future claims adjusters. This position may be hybrid in Richmond, VA, or the tri-state area, with remote US locations considered for qualified candidates.

About the Company

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia, underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

Responsibilities

• Review claims and related systems and processes
• Understand and analyze policy language and contracts
• Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
• Draft disclaimers and reservation of rights letters
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain a high level of communication with leadership and underwriting partners
• Ensure appropriate reports are timely prepared and disseminated
• Support organization-wide initiatives and improvement strategies for claims and business units
• Present to management, mentor new staff, and identify procedural improvements
• Collaborate with other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes, and procedures
• Perform other duties as required by management
• Travel as required for trials, mediations, etc.

Requirements

• 3+ years of progressive claims handling, litigation management, or related insurance industry experience, with increasing responsibility
• Experience handling claims in the Excess and Surplus market preferred
• Experience working with complex coverage issues required
• Experience handling General and Excess Casualty, Contractors, and Products preferred
• Multi-jurisdictional claims and litigation experience required
• Adjuster license and/or certifications desired but not required
• Bachelor’s degree or equivalent experience; JD desirable
• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and settlement with exposures in excess of $1M
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience preferred
• Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial, and legal

Conduct Standards

• Act with integrity
• Act with due skill, care, and diligence
• Be open and cooperative with the FCA, the PRA, and/or other relevant regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct
• Act to deliver good outcomes for retail customers

Benefits

• Competitive salary with an annual performance-based target bonus
• Hybrid working
• Matching 401K plan
• Medical, dental, vision, life, and disability insurance
• Generous time off (including parental leave)
• Continued support for professional development
• Gym subsidy
• My Day (additional days leave for personal interests/wellness/charity work)

About Hamilton

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks globally through its subsidiaries: Hamilton Global Specialty, Hamilton Select, and Hamilton Re. Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US, and Dublin.