Senior Citizen Employment Coach

About the role

This position pays $24 an hour and will be based in Marion County and serve the greater Indianapolis area. Candidates should reside within or be willing to regularly travel throughout Marion County and surrounding communities to support program and community needs.

Responsibilities

• Assists program participants in improving work behaviors and skills acquisition to enhance their success with employment.
• Conducts one-on-one follow-ups with employees to continually monitor their efforts and measure progress.
• Makes recommendations to provide guidance and counseling.
• Affords assessments to conclude the nature and degree of assistance and refers them to appropriate services.
• Executes recruitment plans for participants and host agencies.
• Conducts regular employment progress reports.
• Organizes and presents job readiness preparation either one-on-one or in small groups.
• Stays abreast of current labor market data to provide participants with information on employment opportunities.
• Builds and maintains networks with key community partners, including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants.
• Participates in professional organizations that allow Goodwill to identify business development opportunities.
• Serves as the primary point of contact with community partner organizations to receive and manage those opportunities.
• Works closely with other staff members to assess co-enrollment eligibility.
• Creates, manages, and reviews participant case management files.
• Generates status reports and makes adjustments as needed.
• Tracks, documents, and communicates program-specific metrics, including the accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement, utilizing multiple reporting systems.
• Secures supplementary information such as employment, criminal history, medical records, psychological records, agency referrals, eligibility documentation, or school reports.
• Enters client demographics into the client tracking system and reviews timesheets for completeness and appropriate signatures.
• Collections and maintains required forms and documentation per contract and funding source guidelines.

Requirements

Required Competencies:

• None specified, but values continuous learning and professional development.
• Outcome-Oriented: Meets or exceeds specific goals as quickly as possible.
• Established Contacts: Maintains and grows a professional network of community resources, health care providers, employers, and others as appropriate to the organization.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs.
• Client Engagement: Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
• Self- and Team-Reflection: Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement. Seeks and replies appropriately to feedback. Elicits and considers differing viewpoints when reviewing issues. Models concepts of motivational interviewing, coaching, and reflective practice.
• Autonomy: Takes initiative without waiting to be directed, does what is asked, and works until the job is completed. Takes ownership of mistakes and learns from them rather than makes excuses.
• Technical Knowledge: Has working knowledge of G Suite and MS Office. Prior Efforts to Outcomes (ETO) knowledge is an additional plus.

Qualifications

Preferred Competencies:

• Knowledge of Government Funding: Familiarity working with governmental funding sources.
• Information Monitoring: Collects and reviews information to manage or improve processes and/or activities.

Skills

Ability to occasionally work a flexible schedule beyond normal business hours. Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.

Benefits

Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO) and paid holidays
• Life, dental and vision insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retail options with generous company % match
• Eligible for Public Student Loan Forgiveness (PSLF) program
• Free mental health support services with up to 15 counseling sessions for you and any family members
• Daily pay options available

Pay

$24 an hour

Schedule

Flexible schedule beyond normal business hours