Senior Certified Medical Assistant-Lake Mary Adult Medicine-Orlando Health Physician Associates

Position Summary

Orlando Health Physician Associates is part of the Orlando Health system, a leading healthcare provider in Central Florida. This group comprises more than 225 providers offering comprehensive care in various specialties, including family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. The Senior Certified Medical Assistant role supports the delivery of high-quality primary care in an ambulatory setting.

Responsibilities

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• Participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
• Communicates effectively with patients and families, collaborating with administrative and operations staff.
• Gathers patient data through interviews and observations, assisting with patient preparation, and supporting examinations.
• Assists with treatments and medication administration, entering orders into the electronic medical system, and documenting patient information.
• Coordinates patient scheduling, obtaining specialty testing, and consulting with specialists.
• Manages incoming and outgoing calls professionally, using sound clinical judgment.
• Supports the orientation process for new Medical Assistants and acts as a preceptor.
• Develops and coordinates quality strategies, participating in annual clinical reviews, and assessing ongoing competence of Medical Assistants.
• Collaborates with clinical leadership and education to maintain competence and lead departmental committees and special projects.
• Maintains regular attendance and complies with Orlando Health policies and procedures.

Qualifications

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school or at least one year of relevant work experience.
• Current BLS Healthcare Provider Certification.
• Current certification or registry by one of the following agencies: CCMA (NHA), CMA (AAMA), CMAC (AMCA), NCMA (NCCT), NRCMA/NRCAMA (NAHP), RMA (AMT/ARMA/AAH).
• Minimum three years as Certified Medical Assistant.