Senior Catering Sales Manager - Hotel Commonwealth

Solicitation and Sales

• Solicit, negotiate and book new and repeat business through efforts such as outside sales calls, telemarketing, mailings, networking, etc., while maximizing banquet space to meet/exceed revenue goals.
• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.

Planning and Coordination

• Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc.
• Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.

Reports and Documentation

• Prepare status and period end reports.
• Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.

Customer Service and Relationship Management

• Professional and positive communication to both guests and fellow associates.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Follows-up on customer inquiries in an efficient and expedient manner.
• Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent hearing required for verbal interaction with guests and associates.
• Excellent vision required for viewing set-ups.
• Excellent speech communication skills required for verbal interaction with guests and associates.
• Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.
• Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.
• Mobility - ability to service clients on a moments notice, variable distances.
• Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).
• Climbing - up to 55 steps, 3-5% of 10 hours.
• Driving - distance varies for sales calls (approximately 20%).

Environment

• Work inside 90% of 10 hour day; outside 10% of 10 hour day.

Benefits

• Exceptional Benefits & Perks
• Explore & Save
• Comprehensive Health Coverage
• Prime Location
• Fuel Your Shift
• Commuter Benefits
• Join a Culture That Celebrates You

Pay

USD $75,000.00 - USD $85,000.00 /Hr.