Senior Category Merchant- Programs

Relationship Management, Strategy & Performance

Serve as the primary business owner for the Amazon Returns partnership, leading the day-to-day relationship and representing Staples in ongoing business discussions with Amazon.
Manage business portfolio, driving financial performance, operational effectiveness, and long-term partnership value.
Lead business reviews with Amazon and internal stakeholders, translating performance insights into strategic recommendations and actionable plans.
Negotiate new programs, enhancements, and partnership initiatives that improve customer experience, operational efficiency, and financial results.
Hold Amazon accountable to agreed-upon operational and financial commitments, ensuring Staples realizes the full value of negotiated program terms.
Monitor program performance and develop regular reporting and analysis on sales, traffic, returns volumes, profitability, service levels, and operational trends to identify opportunities and risks.
Communicate program performance, key issues, and strategic recommendations to senior leadership and cross-functional stakeholders.

Financial Management & Business Ownership

Own the financial oversight of the Amazon Returns business, including monthly revenue and expense reconciliation, performance analysis, forecasting support, and financial accuracy.
Analyze business performance and trends to identify opportunities for growth, expense management, and profitability improvement.
Partner with Finance and cross-functional stakeholders to evaluate business outcomes, support planning activities, and maximize return on investment.

Program Leadership & Execution

Lead program management activities for Amazon Returns initiatives, ensuring execution against business objectives, timelines, and operational requirements.
Partner cross-functionally with Operations, Finance, Store Communications, Field Leadership, Marketing, Legal, and other teams to support smooth program execution and resolve business challenges.
Track and help maximize all negotiated terms of the Amazon Returns agreement, ensuring Staples captures the full financial and operational value of the partnership.
Drive issue resolution, process improvements, and program enhancements with internal stakeholders and Amazon counterparts.
Support business reviews and partnership discussions with clear performance narratives, data-backed insights, and recommendations.
Develop and maintain tools, trackers, and reporting frameworks that improve visibility to program performance, accountability for key actions, and decision-making.
Establish a disciplined operating cadence to ensure follow-through on commitments, timely escalation of issues, and continuous improvement of the Amazon Returns program.