Senior Casualty Claims Specialist, Attorney Represented - Northeast
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists,
for prose
- Do NOT repeat job title as heading
- Do NOT put Job ID/requisition numbers as headings
- Preserve ALL substantive information
- Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions)
- Include section ONLY when posting has real, specific content for it
- Never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD")
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Prefer few substantive sections over many thin ones
- Output ONLY HTML fragment — no /, no markdown code fences
Now, let's parse the content:
The posting starts with a description: "Advance Your Career with Liberty Mutual’s Personal Lines Casualty Team! Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims."
Then Work Arrangement: Hybrid/Remote details, start date January 11, 2027, Eastern time schedule.
Responsibilities: list of bullet points.
Preferred Qualifications: list.
Qualifications: list.
About Us: includes Pay Philosophy (salary range determined by factors, full salary range reflects competitive labor market, some roles have commission/bonus), inclusion culture, benefits link, EEO statement, Fair Chance Notices.
We need to decide which sections to include.
- About the role: yes, there is a description.
- Responsibilities: yes, list.
- Preferred Qualifications: yes, list.
- Qualifications: yes, list.
- Work Arrangement/Schedule: there is specific info about hybrid/remote, start date, Eastern time schedule. Could be a "Schedule" section? The rules say use
for Schedule if posting actually states them. It does state work arrangement and schedule. So include a Schedule section.
- Pay: The posting includes "Pay Philosophy" with some details but not a specific salary range. It says "The typical starting salary range for this role is determined by a number of factors..." and "The full salary range for this role reflects the competitive labor market value...". This is somewhat generic but does contain some info. However, the rule says never create Pay section unless posting actually states them. It does state a pay philosophy, but not a concrete range. Might be considered filler? The rule says never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The pay philosophy is somewhat generic but does provide some info. I think we can include a Pay section with the provided text, but need to avoid filler. The text includes "The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role." That's substantive enough. So include Pay section.
- Benefits: The posting mentions "comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups." and a link to benefits. That's substantive. Include Benefits section.
- About Us: The posting includes culture description. Could be an "About Us" section. The rules mention "About the role" as a heading, but not "About Us". However, the rules say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). "About Us" is not listed but could be considered similar. The posting has an "About Us" heading in the original. I think we should include it as a section.
- EEO and Fair Chance Notices: These are boilerplate legal/EEO. The rules say remove EEO/equal-opportunity boilerplate. So we should remove the EEO statement and Fair Chance Notices.
- Applicants residing in Washington state, California, or DC not eligible: That's a qualification restriction. Should be included in Qualifications or a separate note. Probably include in Qualifications.
- Work Arrangement: Hybrid/Remote details, start date, Eastern time schedule. That's schedule info.
Now, structure:
About the role
Advance Your Career with Liberty Mutual’s Personal Lines Casualty Team! Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.
Schedule
Work Arrangement: Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month. Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote. The start date for the role is January 11, 2027. This position operates on an Eastern time schedule.
Responsibilities
- Manages, investigates, and resolves claims.
- Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
- Confers with trial counsel and prepares trial reports.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
- Responds to various written and telephone inquiries including status reports.
- Ensures adequacy of reserves.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Updates files and provides comprehensive reports as required.
- Responsible for managing the practices and billing activities of outside and in-house counsel.
- Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
Preferred Qualifications
- 1+ years Personal Lines Third-Party Auto Casualty Experience.
- 1+ years Attorney Represented Experience.
- Experience handling Litigated Third-Party Auto Casualty Claims.
- Experience handling Uninsured and Underinsured Motorist (UM/UIM) Claims.
Qualifications
- Strong written and oral communications skills required.
- Good interpersonal, analytical, investigative, and negotiation skills required.
- Customer service experience preferred.
- Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
- Ability to obtain proper licensing as required.
- Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
Pay
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
About Us
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Wait, the "About Us" section in the original includes the same text as Benefits? Actually the original has "About Us" then "Pay Philosophy:" then the pay paragraph, then "At Liberty Mutual, our goal is to create a workplace..." which is the culture/benefits paragraph. Then "Liberty Mutual is an equal opportunity employer..." which is EEO. Then Fair Chance Notices.
We have already used the culture paragraph in Benefits. But the original has it under "About Us". The rules say include a section ONLY when the posting has real, specific content for it. The "About Us" section includes the culture description. That's substantive. But we already used that paragraph in Benefits. However, the Benefits section we created includes the culture paragraph plus the link. The About Us section would be duplicate. We should avoid duplication. The original structure: "About Us Pay Philosophy: ... At Liberty Mutual, our goal is to create a workplace..." So the "About Us" heading encompasses both pay philosophy and culture. But we have separate Pay and Benefits sections. The "About Us" heading might be redundant. The rules say prefer a few substantive sections over many thin ones. We could omit "About Us" and keep Pay and Benefits. However, the culture paragraph is part of "About Us". But we already included it in Benefits. That's okay.
But note: The Benefits section we created includes the culture paragraph and the link. That
for prose - Do NOT repeat job title as heading - Do NOT put Job ID/requisition numbers as headings - Preserve ALL substantive information - Remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions) - Include section ONLY when posting has real, specific content for it - Never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") - Never create Pay/Schedule/Benefits sections unless posting actually states them - Prefer few substantive sections over many thin ones - Output ONLY HTML fragment — no /, no markdown code fences Now, let's parse the content: The posting starts with a description: "Advance Your Career with Liberty Mutual’s Personal Lines Casualty Team! Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims." Then Work Arrangement: Hybrid/Remote details, start date January 11, 2027, Eastern time schedule. Responsibilities: list of bullet points. Preferred Qualifications: list. Qualifications: list. About Us: includes Pay Philosophy (salary range determined by factors, full salary range reflects competitive labor market, some roles have commission/bonus), inclusion culture, benefits link, EEO statement, Fair Chance Notices. We need to decide which sections to include. - About the role: yes, there is a description. - Responsibilities: yes, list. - Preferred Qualifications: yes, list. - Qualifications: yes, list. - Work Arrangement/Schedule: there is specific info about hybrid/remote, start date, Eastern time schedule. Could be a "Schedule" section? The rules say use
for Schedule if posting actually states them. It does state work arrangement and schedule. So include a Schedule section.
- Pay: The posting includes "Pay Philosophy" with some details but not a specific salary range. It says "The typical starting salary range for this role is determined by a number of factors..." and "The full salary range for this role reflects the competitive labor market value...". This is somewhat generic but does contain some info. However, the rule says never create Pay section unless posting actually states them. It does state a pay philosophy, but not a concrete range. Might be considered filler? The rule says never emit heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The pay philosophy is somewhat generic but does provide some info. I think we can include a Pay section with the provided text, but need to avoid filler. The text includes "The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role." That's substantive enough. So include Pay section.
- Benefits: The posting mentions "comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups." and a link to benefits. That's substantive. Include Benefits section.
- About Us: The posting includes culture description. Could be an "About Us" section. The rules mention "About the role" as a heading, but not "About Us". However, the rules say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). "About Us" is not listed but could be considered similar. The posting has an "About Us" heading in the original. I think we should include it as a section.
- EEO and Fair Chance Notices: These are boilerplate legal/EEO. The rules say remove EEO/equal-opportunity boilerplate. So we should remove the EEO statement and Fair Chance Notices.
- Applicants residing in Washington state, California, or DC not eligible: That's a qualification restriction. Should be included in Qualifications or a separate note. Probably include in Qualifications.
- Work Arrangement: Hybrid/Remote details, start date, Eastern time schedule. That's schedule info.
Now, structure:
About the role
About the role
Advance Your Career with Liberty Mutual’s Personal Lines Casualty Team! Our Casualty Attorney Represented team is currently hiring for Senior Claims Specialists to manage attorney represented and litigated auto and homeowner's bodily injury claims. This role will manage, investigate and resolve claims as well as assist in providing prompt and quality service to policyholders for mild to moderate severity and/or complexity claims.
Schedule
Work Arrangement: Hybrid: Candidates who live within 50 miles of a Liberty Mutual Claims office are expected to work on-site at least two days per month. Remote: Candidates who live more than 50 miles from a Liberty Mutual Claims office are eligible to work fully remote. The start date for the role is January 11, 2027. This position operates on an Eastern time schedule.
Responsibilities
- Manages, investigates, and resolves claims.
- Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
- Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
- Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
- Confers with trial counsel and prepares trial reports.
- Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
- Responds to various written and telephone inquiries including status reports.
- Ensures adequacy of reserves.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Updates files and provides comprehensive reports as required.
- Responsible for managing the practices and billing activities of outside and in-house counsel.
- Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.
Preferred Qualifications
- 1+ years Personal Lines Third-Party Auto Casualty Experience.
- 1+ years Attorney Represented Experience.
- Experience handling Litigated Third-Party Auto Casualty Claims.
- Experience handling Uninsured and Underinsured Motorist (UM/UIM) Claims.
Qualifications
- Strong written and oral communications skills required.
- Good interpersonal, analytical, investigative, and negotiation skills required.
- Customer service experience preferred.
- Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
- Ability to obtain proper licensing as required.
- Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time.
Pay
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
About Us
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Wait, the "About Us" section in the original includes the same text as Benefits? Actually the original has "About Us" then "Pay Philosophy:" then the pay paragraph, then "At Liberty Mutual, our goal is to create a workplace..." which is the culture/benefits paragraph. Then "Liberty Mutual is an equal opportunity employer..." which is EEO. Then Fair Chance Notices. We have already used the culture paragraph in Benefits. But the original has it under "About Us". The rules say include a section ONLY when the posting has real, specific content for it. The "About Us" section includes the culture description. That's substantive. But we already used that paragraph in Benefits. However, the Benefits section we created includes the culture paragraph plus the link. The About Us section would be duplicate. We should avoid duplication. The original structure: "About Us Pay Philosophy: ... At Liberty Mutual, our goal is to create a workplace..." So the "About Us" heading encompasses both pay philosophy and culture. But we have separate Pay and Benefits sections. The "About Us" heading might be redundant. The rules say prefer a few substantive sections over many thin ones. We could omit "About Us" and keep Pay and Benefits. However, the culture paragraph is part of "About Us". But we already included it in Benefits. That's okay. But note: The Benefits section we created includes the culture paragraph and the link. That