Senior Case Study Proctor - 6385704

About the role

Accenture Flex offers local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.

Responsibilities

• Protocol Execution: Conduct case study sessions in strict accordance with approved study designs and research protocols.
• Participant Management: Provide clear, concise instructions for participants to ensure they understand procedures and adhere to study requirements.
• Environment & Equipment Setup: Prepare, calibrate, and organize collection equipment, connected devices, and physical/remote environments prior to each session.
• Quality Control: Monitor data streams in real time, making protocol-compliant adjustments to maintain data integrity and prevent loss.
• Data Security: Perform secure data uploads using authorized systems, verifying successful transfer and storage while maintaining strict participant privacy.
• Issue Resolution: Identify and report hardware, software, or procedural glitches. Perform basic troubleshooting and escalate complex issues to Tier 2 support.
• Compliance: Adhere to all safety guidelines and data confidentiality standards, ensuring prompt reporting of any incidents or deviations.
• Operational Readiness: Maintain the flexibility to support urgent or ad hoc case study needs within defined service levels.

Qualifications

• Minimum 2 years of work experience
• Protocol Precision: Proven ability to follow complex, detailed research or technical protocols without deviation.
• Technical Troubleshooting: Hands-on experience troubleshooting hardware sensors, and software interfaces.
• Data Management: Proficiency in secure file handling procedures and data upload systems.
• Environment Preparation: Skill in setting up physical spaces and technical equipment for optimal performance.
• Documentation: Ability to maintain accurate logs and generate clear, concise issue reports.
• Communication: Exceptional verbal communication skills, specifically the ability to explain technical tasks to non-technical participants.
• Composure: A calm, professional demeanor, especially when working under time constraints or handling technical delays.
• Situational Awareness: High situational awareness to catch subtle errors in case study or participant behavior.
• Integrity: Unwavering commitment to ethics, confidentiality, and data security.
• Flexibility: Adaptability to support shifting schedules and evolving study needs.

Benefits

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: [Link]

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Schedule

This role is 100% onsite at our client's office in San Francisco.