Senior Case Manager

We need to output HTML fragment with sections: About Us? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They say do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have content: About Us (description of VOALA). Pay Rate: $26.68 - $28.08 Per Hour. Benefits: VOALA offers competitive medical, dental, vision and retirement benefits. Job Summary And Purpose (some prose). Duties And Responsibilities (list). Essential Ability Acknowledgement (some text). MANDATED REPORTER (some text). Qualifications: REQUIREMENTS (list). EDUCATION (list). EXPERIENCE (list). PREFERRED QUALIFICATIONS (list). Also there is EEO boilerplate etc which we should remove. We need to decide sections: Could have About Us (maybe not exactly one of the listed headings but we can use About Us as heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive list. Probably we can use About Us as heading. However they say "do NOT repeat the job title as a heading". About Us is fine. We need to include Pay and Benefits sections because they have specific content. Schedule not present, so omit. We need to include Responsibilities (Duties And Responsibilities). Requirements (maybe Qualifications). Could combine Qualifications and Requirements? They said prefer few substantive sections over many thin ones. We could have sections: About Us, Pay, Benefits, Responsibilities, Qualifications (which includes Requirements, Education, Experience, Preferred Qualifications). Also maybe Essential Abilities and Mandated Reporter could be part of Responsibilities or Qualifications? They are specific abilities; maybe include as a subsection under Responsibilities? But we should not create thin sections. Could incorporate them into Responsibilities as prose. We need to use

• for any list of duties/requirements/benefits, and

  for prose. Thus: - About Us: paragraph(s) from About Us text. - Pay:

  Pay

  then

  $26.68 - $28.08 Per Hour

  - Benefits:

  Benefits

  then

  VOALA offers competitive medical, dental, vision and retirement benefits

  - Responsibilities:

  Responsibilities

  then
  • each duty. List duties from Duties And Responsibilities bullet list (they are sentences separated by line breaks). Also include Essential Ability Acknowledgement and Mandated Reporter maybe as additional duties? They are more about abilities; could be included as responsibilities? Might be better to include them as part of Responsibilities as separate bullet points. Let's extract duties: - Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan - Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required - May make home and field visit - Monitors case managers on a regular basis to determine quality and effectiveness of services provided - Conducts crisis intervention as necessary - Audit case file on a regular basis for completeness and accuracy - Review cases with Program Coordinator and Case Management Team - Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization - Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate - Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy - Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes - Assure all program assets and file documents are maintained and secure for all client records - Develops, performs, and assists with workshops pertaining to program services that meet client needs - Participates and assists with outreach events - Other duties as assigned Essential Ability Acknowledgement: Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges. MANDATED REPORTER: As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. We could add these as bullet points under Responsibilities. Now Qualifications section: Could combine Requirements, Education, Experience, Preferred Qualifications. We need to use
    • for any list. So we can have subheadings? Not allowed? Only headings are h3. Could we have nested headings? Probably not. Better to keep Qualifications as a section with prose paragraphs that include lists? But instruction: Use
      • for any list of duties/requirements/benefits, and

        for prose. So if we have lists, we must use ul/li. So we can have multiple lists within the Qualifications section, each preceded by a brief paragraph? But we cannot add extra headings inside Qualifications (like Education) because that would be another h3, making many thin sections. However we could embed headings like Education: inside a p? That might be okay but not ideal. Perhaps better to split into multiple sections: Requirements, Education, Experience, Preferred Qualifications. But that would be many thin sections. The instruction says prefer a few substantive sections over many thin ones. So we should combine them into one Qualifications section with multiple lists, each preceded by a short paragraph (maybe

        Requirements:

        then ul). That's acceptable as not a heading. Thus Qualifications section:

        Qualifications

        then maybe a paragraph intro then lists. We need to preserve all substantive information: Must be able to pass fingerprint clearance, background check, including criminal history, personal references, employment and education verifications; Ability to work and deal with difficult, uncooperative, and potentially aggressive clients (duplicate? Already in essential abilities); DOJ Live Scan; TB test; Flu Vaccine (or declination form - for religious purposes only); Must meet Funder Approval. Education: Bachelor’s Degree in Social Work or related field or a combination of education and relevant experience (four years’ total). Completion of VOALA Case Management training within 6 months of hire. Experience: Minimum total 3 years of experience as a case manager. Preferred Qualifications: Master’s Degree (Social Work or related); 4 years of experience working with target population; Experience in supervision or lead role preferred; HMIS navigation. We should not repeat the ability to work with difficult clients twice; but it's in both Requirements and Essential Ability Acknowledgement. We can keep it once maybe under Responsibilities or Qualifications. Since it's a requirement, we can include it in Requirements list. Now we need to remove EEO boilerplate etc. Now produce HTML fragment. Let's craft:

        About Us

        Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

        Pay

        $26.68 - $28.08 Per Hour

        Benefits

        VOALA offers competitive medical, dental, vision and retirement benefits.

        Responsibilities

        • Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
        • Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
        • May make home and field visits
        • Monitors case managers on a regular basis to determine quality and effectiveness of services provided
        • Conducts crisis intervention as necessary
        • Audits case files on a regular basis for completeness and accuracy
        • Reviews cases with Program Coordinator and Case Management Team
        • Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
        • Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
        • Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
        • Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
        • Assures all program assets and file documents are maintained and secure for all client records
        • Develops, performs, and assists with workshops pertaining to program services that meet client needs
        • Participates and assists with outreach events
        • Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges
        • Acts as a Mandated Reporter, reporting any instance of physical or sexual abuse to proper authorities
        • Other duties as assigned

        Qualifications

        Requirements:

        • Must be able to pass fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
        • DOJ Live Scan
        • TB test
        • Flu Vaccine (or declination form - for religious purposes only)
        • Must meet Funder Approval

        Education:

        • Bachelor’s Degree in Social Work or related field or a combination of education and relevant experience (four years’ total)
        • Completion of VOALA Case Management training within 6 months of hire

        Experience:

        • Minimum total 3 years of experience as a case manager

        Preferred Qualifications:

        • Master’s Degree (Social Work or related)
        • 4 years of experience working with target population
        • Experience in supervision or lead role preferred
        • HMIS navigation
        Check for any duplicated lines: We have ability to work with difficult clients listed both in Responsibilities (as bullet) and also in Requirements? We didn't include it in Requirements list; we