Senior Career Transition Services Specialist

About the Role

The Senior Career Transition Services Specialist supports the OA/CTS Manager and Career Transition Services Specialists in delivering graduate placement, transition, and follow-up services in compliance with PRH, DOL, and center policy requirements. This position provides training and guidance to CTS staff, assists in auditing departmental performance, and serves as a primary liaison between graduates, employers, workforce development centers, and community agencies to ensure successful placement outcomes and continued departmental performance.

Responsibilities

• Lead staff and CTS department training initiatives, serving as a subject matter resource for placement and transition processes.
• Mentor and provide guidance to CTS staff on best practices, case management, and compliance requirements.
• Conduct regular reviews and audits of case files, documentation, and departmental processes to ensure accuracy and compliance.
• Prepare comprehensive placement reports and assist the OA/CTS Manager in managing placement outcomes and overall departmental performance.
• Verify, document, and report placements meeting PRH requirements using the automated case management system and ETA-678.
• Produce and distribute placement and follow-up reports to relevant stakeholders.
• Utilize Excel and Google Workspace applications to create and maintain accurate spreadsheets and reports.
• Serve as the principal point of contact for assigned graduates during transition, placement, and follow-up phases; provide services as needed and document all interactions in the automated case management system.
• Initiate transitional support referrals to off-center placement services, workforce programs, and community agencies as needed.
• Contact employers and one-stop centers to coordinate interviews and activities that promote initial placement.
• Maintain ongoing communication with career counselors and career technical training instructors on center.
• Participate in PRH mandated staff training; failure to participate may result in disciplinary action up to and including termination.
• Partner closely with department staff to gather information and sustain open communication with statewide workforce development centers.
• Follow the CDSS plan and Code of Conduct system daily.
• Work toward and consistently meet performance standard goals.
• Comply with all DOL guidelines, OFCCP regulations, the Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
• Maintain good housekeeping standards and comply with all safety practices.
• Adhere to required property control policies and procedures.
• Demonstrate and uphold Serrato Corporation's core values and operating principles.
• Model, mentor, and monitor appropriate Career Success Standards.
• Help students become more employable through continuous reinforcement.
• Perform other duties as assigned.

Requirements

• Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• High level of communication, interpersonal skills, and organizational skills.
• High level of ability to motivate, inspire, and counsel students effectively.

Qualifications

• Two years of related experience, which may include successful Job Corps career transition services experience or successful career transition services experience with other youth development programs.
• Bachelor's degree in human services, psychology, counseling, education, social science, communications, or a closely related field; or an associate's degree in the same fields with two years of related experience.
• Valid State Driver's License.

Benefits

• Paid Short Term / Long Term Disability and Basic Life Insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA).
• Paid Holidays.
• Paid Time Off.
• 401(k) retirement plan with company match.
• Tuition Reimbursement.
• Employee Assistance Counseling Service Programs.