Senior Career Navigator

Position Summary

The Senior Career Navigator provides high-level career services to our participants utilizing WIOA for our Adult and Dislocated Worker participants through the America’s Job Center of California network in San Diego County. This role supports career center management, serves as a subject matter expert on WIOA and career service program components, and may mentor or support Career Navigators.

Essential Functions

• Deliver high-quality, person-centered career coaching services, including assessments, development of Individual Employment Plans (IEPs), referrals to training, and job placement support.
• Ensure Career Navigator caseloads are managed, including individuals with high barriers or complex service needs.
• Support Career Navigators by assisting with high-need or complex customer service situations, helping to resolve issues and ensure positive participant experiences.
• Serve as a resource for Career Navigator Peers on eligibility, case management, and CalJOBS documentation practices.
• Aid in the development of training and onboarding material for the Career Navigator role, as well as in coaching and providing ongoing training to current Career Navigators.
• Contribute to peer reviews and internal audits to help maintain service quality and ensure adherence to program compliance standards.
• Track and report participant progress in CalJOBS, Salesforce, and other systems in a timely and accurate manner.
• Absorb and coordinate with the Training and Employer Engagement teams to connect participants with available training and employment opportunities.
• Represent the Career Navigator team in meetings, training, and stakeholder discussions as assigned.

Fundamental Job Requirements

• Bachelor’s degree in human services, counseling, workforce development, or related field.
• 3-4 years of direct workforce development or case management experience.
• Demonstrated experience with WIOA or similar employment/training programs.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and client tracking systems (e.g., CalJOBS, Salesforce).
• Experience mentoring peers, training others, or leading project components.
• Ability to balance individual caseload responsibilities while supporting a team.

Desired Requirements

• Master’s degree in a related field.
• Certificates in project or case management or related field.
• Experience in a lead role.
• Experience with data auditing and performance metric reporting.