Senior Care Solutions Specialist

Overview

Honor Technology's mission is to enhance the lives of older adults by providing innovative solutions. Home Instead, Inc., a key part of Honor's portfolio, is the world's leading provider of in-home care for older adults. With a global network and over 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. As a Senior Care Solutions Specialist, you'll assist families in planning non-medical in-home care, using your customer service and sales skills to engage with potential clients via phone and digital channels.

Responsibilities

• Guide families through initial conversations about in-home care options
• Connect with potential clients through phone, email, chat, and text to understand their needs
• Develop, implement, and refine sales playbooks and strategy
• Coach the team of Care Solutions Consultants
• Handle both inbound and outbound calls, maintaining quality, empathy, and accuracy
• Work closely with internal stakeholders to ensure consistent follow-through on new client commitments and pilot initiatives
• Drive continuous improvement by identifying process gaps and proposing messaging and strategy adjustments
• Translate personal learnings into guidance or coaching for other members of the team
• Meet or exceed individual sales metrics, including call volume, talk time, conversion rates, and quality standards

Requirements

• Bachelor’s degree preferred
• 5+ years of phone-based sales or customer service experience (inbound and outbound)
• Experience developing sales strategies
• Thrive in a metrics-driven environment and motivated by goal achievement
• Empathetic communicator who balances compassion with confident sales execution
• Experience working remotely, managing time effectively, and connecting with a virtual team
• Experience in home care, healthcare, or senior services is a plus

Qualifications

• Strong communication and interpersonal skills
• Ability to build trust and rapport quickly
• Highly organized and detail-oriented
• Ability to work independently and manage multiple tasks

Benefits

This role offers a competitive hourly wage range of $24.20 – $28.85 per hour, along with a variable bonus of $10,000 - $15,000. Honor is committed to creating a supportive and inclusive workplace, offering benefits such as health insurance, retirement plans, and professional development opportunities.

Pay

The hourly pay range for this role is $24.20 – $28.85.

Schedule

This is a full-time, hourly, remote position with a rotating weekend schedule (one set schedule and every fourth weekend).