SENIOR CARDS & PAYMENTS BUSINESS ANALYST

About the role

We are seeking a Senior Cards & Payments Business Analyst / Functional Consultant with 10+ years of experience and strong expertise in FGPP and payment processing platforms. The ideal candidate will have hands-on experience with FGPP implementations/support, issue analysis, configuration, and customer-facing stakeholder management.

Responsibilities

• Analyze and troubleshoot FGPP issues and cases, including triage, issue recreation, trace analysis, and root-cause investigation.
• Provide functional and business expertise across Cards & Payments and payment processing solutions.
• Configure and manage FGPP Profiles and Rules.
• Work with database and GUI tools for issue investigation and analysis.
• Lead technical discussions and stakeholder engagements in customer-facing environments.
• Support FGPP implementations, enhancements, and production activities.
• Analyze complex problems and develop effective functional solutions.
• Collaborate with technical, business, and client teams to resolve issues and deliver project objectives.
• Provide subject-matter expertise and guidance on payment processes and applications.

Requirements

• 10+ years of professional experience in Cards & Payments / Banking / Payment Processing.
• Strong hands-on experience with FGPP 3.x implementations or support within the last 3 years.
• In-depth FGPP business and functional domain knowledge.
• Experience with FGPP configuration, Profiles, and Rules management.
• Strong experience in issue triage, recreation, trace analysis, and troubleshooting.
• Experience with PAYplus USA and/or GFX.
• Strong database and GUI tool experience.
• Excellent customer-facing communication and stakeholder management skills.
• Ability to work independently and handle complex functional problems.