Senior Business Travel Consultant - GDS - Remote

About the role

We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact. Our Customer Care team is one of the foundations of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: Make business travellers happy!

What will you do?

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
• Maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have:

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously.
• Be proficient in air fares and ticketing.
• Have great communication skills, fluency in English, both written and spoken is essential.
• Be familiar with North American business culture and customer expectations.
• Have previous experience as a Business Travel Consultant.
• Be well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Be proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Be flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

What we always look for:

• Independent and autonomous.
• Good prioritisation and focus skills.
• Empathy - understand what our customers need.
• Smart, fast learner and tech-savvy.
• Flexible and able to adapt to constant changes with a positive mindset.
• You are open to receiving and giving constructive feedback.
• You want to learn - we have a 7-Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you.
• A team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
• You LOVE travel! Working Hours & Conditions: Our Remote role is offered on a Fixed term contract.
• We can offer a remote contract in the following areas: Massachusetts, Illinois, Florida, New Jersey, New Hampshire.
• During the first week of onboarding you will be onsite at our Chicago office.
• Ongoing training will be conducted remotely.
• Working hours are on a rotational basis and can be between 8:00 am - 8:00 pm. Shift patterns are fixed for 4 weeks to create stability.
• Flexible weekend ability required.
• Weekly working hours will be 40 hours.

What do we offer?

• Receive competitive compensation.
• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays.
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date.
• Care for your furry friends through partner discounts on pet insurance.
• Join our unforgettable Perk events.
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
• Focus on your family with 12-16 weeks’ paid parental leave.
• Let us help you move to one of our hubs with relocation support.

Compensation:

The anticipated base salary range is $58,000 - $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritize accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.