Senior Business Systems Analyst, Student Information Services
About the role
The Senior Business Systems Analyst, Student Information Services, serves as the Operations Lead and a key strategic partner in supporting Duke’s student information ecosystem. Reporting to the Director of Student Information Services, this role combines deep technical expertise with operational leadership to ensure student systems are reliable, scalable, and aligned with evolving needs.
Responsibilities
- Provide operational and strategic leadership for assigned student information systems and functional areas, serving as the functional lead for the SISS Operations Team and guiding vision, prioritization, and planning.
- Lead cross-functional and cross-school initiatives, with full accountability for project planning, execution, testing coordination, stakeholder communication, and outcomes reporting.
- Serve as the embedded support resource for Financial Aid and Student Financials, partnering closely with functional teams to align system operations with evolving business needs.
- Advise schools and central offices on optimal system usage, process redesign, and workflow improvements to enhance efficiency, compliance, and service delivery.
- Ensure system configurations and data structures support federal reporting, institutional analytics, strategic planning, and daily operational requirements.
- Anticipate and coordinate testing activities for new system enhancements, integrations, and process changes, ensuring stability across dependent systems.
- Provide advanced troubleshooting and issue resolution for complex configuration, processing, and integration challenges, including triaging and resolving help desk tickets.
- Oversee interfaces and integrations with internal and external systems, ensuring functionality, reliability, and data integrity across platforms.
- Translate business needs into clear system requirements, serving as the primary liaison between business stakeholders and technical development teams.
- Develop and maintain documentation, including requirements, operational manuals, forms, training materials, and process guides.
- Deliver user training and education across all supported functional areas and systems.
- Maintain awareness of national trends and best practices, representing Duke University through conference presentations, advisory groups, and inter-institutional forums.
Requirements
- Minimum Requirements:
- Bachelor’s degree required
- Five or more years of experience providing functional software support
- Significant experience with PeopleSoft Campus Solutions
- Strong written and verbal communication skills
- Demonstrated ability to troubleshoot and resolve complex system and process issues
- Preferred Qualifications:
- Experience supporting student lifecycle processes in a higher education environment
- Advanced knowledge of PeopleSoft Campus Solutions tools, including Equation Engine, Page and Field Configurator, Query, BI Publisher, 3C Communications, and Checklists
- Proven experience leading cross-functional projects with broad institutional impact
- Demonstrated success developing and delivering user training and documentation
- Experience working with integrated systems such as Slate, Canvas, Perceptive Content, or identity management systems
- Other Requirements:
- Ability to work independently while managing multiple, concurrent initiatives
- Capacity to interact professionally with a wide range of stakeholders, including senior leaders, end users, power users, and technical development teams
Qualifications
- Minimum Requirements:
- Bachelor’s degree required
- Five or more years of experience providing functional software support
- Significant experience with PeopleSoft Campus Solutions
- Strong written and verbal communication skills
- Demonstrated ability to troubleshoot and resolve complex system and process issues
- Preferred Qualifications:
- Experience supporting student lifecycle processes in a higher education environment
- Advanced knowledge of PeopleSoft Campus Solutions tools, including Equation Engine, Page and Field Configurator, Query, BI Publisher, 3C Communications, and Checklists
- Proven experience leading cross-functional projects with broad institutional impact
- Demonstrated success developing and delivering user training and documentation
- Experience working with integrated systems such as Slate, Canvas, Perceptive Content, or identity management systems
- Other Requirements:
- Ability to work independently while managing multiple, concurrent initiatives
- Capacity to interact professionally with a wide range of stakeholders, including senior leaders, end users, power users, and technical development teams
Pay
Duke University provides an annual base salary range for this position as USD $68,970.00 to USD $127,008.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Benefits
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy-related conditions), sexual orientation, or military status.
Physical Job Functions
All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).