Senior Business Systems Analyst II

This position is based in the United States and focuses on shaping scalable business systems that enable revenue teams to operate more efficiently and make data-driven decisions. The role involves translating complex business needs into durable technology solutions across sales, marketing, customer success, and operations, with a strong emphasis on Salesforce architecture and process optimization.

About the role

The Senior Business Systems Analyst II will act as a key partner between business stakeholders and technical teams, designing and implementing solutions that improve operational efficiency, system scalability, and user experience. This role combines strategic analysis, technical expertise, and cross-functional collaboration to drive meaningful operational impact in a fast-growing technology environment.

Responsibilities

• Develop a deep understanding of go-to-market processes and technology ecosystems, maintaining accurate system architecture maps and process documentation.
• Serve as the primary systems partner for assigned business domains, managing enhancements, roadmap planning, backlog prioritization, and stakeholder alignment.
• Own Salesforce architecture decisions and recommend scalable solutions that support business growth and operational needs.
• Partner with sales, marketing, customer success, operations, engineering, and IT teams to identify opportunities for process improvement and automation.
• Support the design, implementation, testing, deployment, and maintenance of advanced quote-to-cash infrastructure.
• Build and maintain Salesforce configurations, including automation workflows, custom objects, fields, layouts, permissions, roles, integrations, and data management processes.
• Collaborate on AI-powered business system initiatives, helping define solutions, improve data structures, and enable intelligent automation.
• Manage end-to-end system implementations, including discovery, requirements gathering, solution design, QA, deployment, documentation, and user training.
• Promote Salesforce best practices, improve adoption, and maintain high-quality technical and functional documentation.
• Evaluate system performance, identify risks, and implement improvements while maintaining data integrity and operational reliability.

Requirements

• 4+ years of business analysis or consulting experience, along with 4+ years of hands-on Salesforce administration or development experience.
• Bachelor’s degree in a technical discipline or equivalent professional experience.
• Strong understanding of go-to-market processes across marketing, business development, sales, customer success, and onboarding functions.
• Advanced Salesforce knowledge, including custom objects, fields, roles, profiles, permission sets, sharing settings, automation tools, and data management using Data Loader.
• Experience translating business challenges into clearly defined technical solutions and making architecture recommendations.
• Proven ability to manage multiple stakeholders, projects, and priorities while maintaining strong attention to detail.
• Experience with Agile methodologies and full lifecycle system implementations.
• Strong analytical thinking, problem-solving abilities, communication skills, and project management capabilities.
• Advanced proficiency with Microsoft Excel and business reporting tools.
• Ability to leverage AI-assisted development and productivity tools to improve delivery speed while maintaining quality and accuracy.
• Understanding of AI-enabled workflows, data structuring for AI use cases, and the importance of validation and governance.

Qualifications

• Preferred qualifications include Salesforce Administrator certification.
• Experience with Sales Cloud, CPQ, Service Cloud, and large Salesforce environments.
• Experience in high-growth SaaS organizations.

Benefits

• Salary range of approximately $138,000 - $172,000 USD for most U.S. locations and $159,000 - $198,000 USD for select higher-cost markets, depending on experience, qualifications, and location.
• Equity opportunities and company bonus programs where applicable.
• 401(k) retirement plan.
• Flexible paid time off and paid holidays.
• Parental leave benefits.
• Medical, dental, and vision insurance.
• Flexible Spending Accounts (FSA/HSA).
• Life, accidental death and dismemberment, short-term disability, and long-term disability insurance.
• Employee assistance programs and wellness benefits.
• Global travel coverage.
• Remote work flexibility and opportunities for professional growth in a collaborative technology environment.