Senior Business Systems Analyst

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Develops and maintains a deep understanding of VNS Health’s clinical, operational, and enterprise applications, including their capabilities, workflows, integrations, data dependencies, and impact on patient care and business operations.
• Independently leads multiple small- to medium-sized integrations, system enhancements, and workflow changes from intake through implementation and post-launch stabilization.
• Partners with project leads and senior analysts on complex, large-scale enterprise initiatives.
• Plans and facilitates requirements elicitation activities, including stakeholder interviews, discovery sessions, workshops, workflow reviews, and requirements validation sessions.
• Develops business requirements, user stories, acceptance criteria, workflows, process maps, integration requirements, test scenarios, and supporting project documentation.
• Gathers requirements from cross-functional stakeholders, including business leadership, operations, clinical teams, compliance, information technology, vendors, developers, QA analysts, and end users.
• Analyzes current-state processes, identifies gaps and risks, and recommends future-state workflows and system improvements.
• Evaluates the downstream impact of proposed changes across applications, integrations, users, vendors, reports, and business processes.
• Collaborates with technical teams and vendors during solution design to ensure alignment with approved requirements.
• Participates in backlog refinement, daily standups, design reviews, testing activities, and implementation planning.
• Tracks risks, issues, decisions, dependencies, and progress, and communicates concerns to management and project leadership.
• Shares templates, methods, and effective practices, including AI-enabled approaches, with peer analysts.
• Leverages approved AI-enabled tools and automation opportunities to enhance requirements analysis, documentation quality, and the delivery of VNS Health’s clinical, operational, and enterprise system enhancements.

Qualifications

Education: Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Business, Health Informatics, or a related field required. Equivalent relevant professional experience may be considered.

Work Experience:

• Minimum five years of experience as a Business Analyst, Business Systems Analyst, Systems Analyst, or similar role.
• Experience independently leading multiple small- to medium-sized integrations, enhancements, or workflow changes through the software development lifecycle.
• Experience developing business requirements, user stories, acceptance criteria, workflows, process maps, and test documentation.
• Experience working within Agile, hybrid, or other structured delivery methodologies, including backlog refinement, daily standups, testing, implementation, and post-launch support.

Required Skills:

• Effective oral and written communication, facilitation, consulting, analytical, and problem-solving skills.
• Proficiency with Microsoft Visio and Microsoft 365 applications.
• Experience using generative AI solutions such as Microsoft Copilot, ChatGPT, Anthropic Claude, or similar technologies to support business analysis or product delivery.
• Ability to function autonomously, and collaborate with senior level leaders across the agency.

Preferred Qualifications:

• Experience in healthcare or home care.
• Experience with HHAeXchange, Homecare Homebase, Netsmart, or HCBS EHRs.
• Experience implementing API integrations, vendor interfaces, or data exchanges.

Pay

USD $93,400.00 - USD $116,800.00 /Yr.