Senior Business Systems Analyst

About the role

The Senior Business Systems Analyst is a senior individual contributor responsible for performing advanced business analysis and solution design to support RQI Partners' use of Salesforce. This role works closely with business stakeholders across Sales, Marketing, Service, Finance, and IT to understand business objectives, analyze processes, and translate requirements into scalable Salesforce solutions. The Senior Analyst combines strong business analysis expertise with deep Salesforce technical knowledge to ensure solutions deliver measurable business value while aligning to established architectural standards.

Responsibilities

• Partner with business stakeholders to evaluate business objectives, operational challenges, and user needs through interviews, workshops, and process analysis.
• Translate business requirements into well-defined user stories, acceptance criteria, and functional solution designs.
• Design and implement Salesforce solutions that align with business outcomes, technical feasibility, and platform best practices.
• Hands on configuration and enhancement of Salesforce functionality across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud & Revenue Cloud Advanced.
• Collaborate closely with other Salesforce administrators, developers, architects, and integration teams to deliver scalable and maintainable solutions.
• Document AS-IS and TO-BE processes, data flows, and system interactions to support solution design and change management.
• Identify opportunities for process improvement, automation, and optimization using Salesforce-native capabilities.
• Participate actively in agile delivery ceremonies including backlog refinement, sprint planning, demos, and retrospectives.
• Conduct and support testing activities including system testing, UAT planning, defect triage, and deployment readiness.
• Evaluate Salesforce features, releases, and AppExchange solutions and provide informed recommendations to stakeholders.
• Stay current with Salesforce innovations, proactively assessing new features, beta programs, and industry trends to recommend transformative enhancements to business processes and platform capabilities.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).
• Minimum 7 years of overall IT or business systems experience with minimum 4 years of hands-on Salesforce experience.
• Strong experience performing business analysis including requirements gathering, process modeling, and solution validation.
• Demonstrated experience designing and delivering Salesforce solutions across multiple Salesforce clouds.
• Extensive hands-on experience with Salesforce declarative tools such as custom objects, Flow, validation rules, security model, and automation.
• Working knowledge of Salesforce programmatic capabilities including Apex, SOQL, and Lightning Web Components.
• Solid understanding of integration patterns and experience supporting integrations with ERP and third-party systems.
• Experience working in Agile or hybrid delivery environments.
• Strong communication, facilitation, and documentation skills with both technical and non-technical audiences.
• Able to manage multiple priorities and adapt to changing business needs.
• Commitment to continuous learning and platform innovation.
• Preferred Salesforce certifications such as Advanced Administrator, Platform App Builder, or Consultant.

Qualifications

• Minimum 7 years of overall IT or business systems experience with minimum 4 years of hands-on Salesforce experience.
• Strong experience performing business analysis including requirements gathering, process modeling, and solution validation.
• Demonstrated experience designing and delivering Salesforce solutions across multiple Salesforce clouds.
• Extensive hands-on experience with Salesforce declarative tools such as custom objects, Flow, validation rules, security model, and automation.
• Working knowledge of Salesforce programmatic capabilities including Apex, SOQL, and Lightning Web Components.
• Solid understanding of integration patterns and experience supporting integrations with ERP and third-party systems.
• Experience working in Agile or hybrid delivery environments.
• Strong communication, facilitation, and documentation skills with both technical and non-technical audiences.
• Able to manage multiple priorities and adapt to changing business needs.
• Commitment to continuous learning and platform innovation.
• Preferred Salesforce certifications such as Advanced Administrator, Platform App Builder, or Consultant.

Skills

• Strong business analysis expertise.
• Deep Salesforce technical knowledge.
• Hands-on experience with Salesforce declarative tools.
• Programmatic capabilities including Apex, SOQL, and Lightning Web Components.
• Integration patterns and experience supporting integrations.
• Agile delivery environment experience.
• Communication, facilitation, and documentation skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• Continuous learning and platform innovation commitment.

Benefits

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance
• Paid Family Leave