Senior Business Systems Analyst

Accountabilities

• Gather business requirements, design solutions, and configure Zuora applications to support finance operations and evolving business needs.
• Develop and maintain strategic roadmaps for the Zuora ecosystem, identifying opportunities to improve scalability, efficiency, and user experience.
• Lead cross-functional initiatives involving finance, engineering, integrations, and business teams to deliver effective system enhancements.
• Translate business objectives into well-defined system requirements, helping stakeholders identify the best solutions rather than simply executing requests.
• Architect and implement complex configurations, workflows, customizations, and integrations to improve platform performance.
• Create and maintain technical documentation, including specifications, process maps, system documentation, and user enablement materials.
• Own change management and release processes while ensuring system stability, data integrity, and successful adoption of new capabilities.
• Analyze business processes to identify opportunities for automation, optimization, and operational improvements across financial systems.
• Support issue resolution, escalated incidents, and platform maintenance while collaborating with broader business systems teams.
• Mentor team members and business partners while representing the business systems function with senior stakeholders.

Requirements

• 5+ years of hands-on experience administering and configuring Zuora Billing and Revenue platforms.
• Zuora Certified Administrator certification.
• 5+ years of financial systems administration experience with platforms such as NetSuite, Sage, Microsoft Dynamics, Salesforce Financial Cloud, or similar systems.
• Deep understanding of subscription billing processes and revenue management concepts.
• Experience building, enhancing, and managing Zuora workflows, scripts, configurations, and customizations.
• Strong knowledge of Zuora reporting, data queries, and SQL to support business reporting requirements.
• Demonstrated ability to design solutions based on business needs and explain technical trade-offs clearly.
• Experience working with integrations and iPaaS solutions such as Workato, as well as understanding custom-coded integrations.
• Ability to work independently in a remote-first environment while managing ambiguity and competing priorities.
• Strong communication and collaboration skills, with the ability to partner effectively with technical and non-technical stakeholders.
• Willingness to support additional business applications such as Salesforce, telecom/IVR platforms, and other operational systems.

Benefits

• Competitive compensation package and benefits designed to support employees’ health, financial security, and overall well-being.
• Competitive cash compensation package with potential discretionary bonuses based on company performance.
• Fully remote work environment for employees located anywhere in the United States (excluding territories).
• Comprehensive health insurance plans.
• Generous paid time off program.
• Future-focused 401(k) matching program.
• Generous parental and caregiver leave benefits.
• Opportunity to contribute to a mission-driven organization focused on simplifying access to essential business services.
• A collaborative culture built around innovation, ownership, and continuous improvement.