Senior Business Systems Analyst

About the role

Senior Business Systems Analysts drive the requirements and design process for complex software systems, specifically within the authentication value stream. They partner with developers, architects, designers, and product stakeholders to define secure customer account access.

Responsibilities

• Gather and document business and technical requirements in an Agile environment, translating them into clear, well-defined user stories
• Create detailed API requirements, including request/response structures, data mappings, error handling, and integration workflows for Java/Spring Boot services
• Create front-end requirements for React-based web applications, collaborating with a separate design team to align on user experience
• Create flow diagrams, sequence diagrams, and technical documentation for authentication and identity management flows
• Work with tech leads and architects to break down complex technical stories and validate solution designs
• Partner with the value stream owner and product stakeholders to ensure requirements align with business objectives
• Analyze existing systems and processes to identify improvement opportunities
• Conduct impact analysis and help troubleshoot issues during implementation
• Mentor junior and mid-level analysts and provide technical guidance

Requirements

• 5+ years of experience as a Business Systems Analyst or equivalent technology industry background
• Proficient at identifying and solving business problems through innovative and practical solutions
• Effective communication skills to convey technical information in a clear manner to all levels
• Experienced in collecting, documenting, and managing system requirements from stakeholders
• Deep understanding of highly complex multi-platform applications and systems
• Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
• Proficient at managing tasks, timelines, and resources effectively to ensure successful project delivery
• Able to be flexible and adaptable to changes in project scope, requirements, or technological advancements

Qualifications

• 5+ years of experience as a Business Systems Analyst or similar role in software development
• Experience working with RESTful APIs, including integration patterns, API documentation, and tools like Postman
• Proven ability to write user stories for web-based applications, covering both front-end UI and back-end API layers
• Familiarity with Jira, Confluence, and Figma as part of an Agile workflow
• Strong communication skills — able to bridge business stakeholders and technical teams effectively
• Understanding of web accessibility standards (ADA/WCAG)
• Experience writing acceptance criteria or BDD-style specifications
• Prior experience as a QA engineer, developer, or in another hands-on Agile team role
• Experience with authentication, identity management, or security-related systems (SSO, OAuth, MFA)
• SQL proficiency for data analysis and requirements validation
• Understanding of multi-platform application architectures and system integrations
• Able to manage competing priorities and adapt to evolving requirements

Skills

• Experience with authentication, identity management, or security-related systems (SSO, OAuth, MFA)
• Background in financial services, particularly defined contribution or retail investment platforms
• SQL proficiency for data analysis and requirements validation
• Understanding of web accessibility standards (ADA/WCAG)
• Experience writing acceptance criteria or BDD-style specifications
• Prior experience as a QA engineer, developer, or in another hands-on Agile team role
• Production support or troubleshooting background

Benefits

• Medical, dental, vision and life insurance
• Roth and Traditional 401(k) plans with generous company matching contributions (up to 6%)
• Financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time – 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Pay

Base Salary Range: $87,400.00 - $123,400.00

Schedule

Remote and hybrid positions require reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.