Senior Business Systems Analyst - AI & Transformation

About the role

The Acceleration Team is a small, specialized group within Business Operations focused on AI transformation and foundational architecture. We partner across Go-to-Market functions and Enterprise Applications & Data to identify opportunities to simplify processes, improve scalability, and accelerate business outcomes.

Responsibilities

• Analyze business processes across Go-to-Market functions and Enterprise Applications & Data to identify opportunities for simplification, automation, and scale.
• Partner with stakeholders to understand pain points, define desired outcomes, and recommend solutions that deliver measurable business value.
• Evaluate emerging AI capabilities and identify practical applications that improve efficiency, decision-making, and user experience.
• Translate business needs into recommendations, requirements, process improvements, and implementation plans.
• Facilitate collaboration across business and technical teams to align priorities and drive execution.
• Promote a culture of continuous improvement, experimentation, and responsible AI adoption.

Requirements

• 5+ years of experience in Business Analysis, Business Systems Analysis, Product Operations, Process Improvement, or a related field.
• Strong stakeholder management and facilitation skills with the ability to influence across functions and levels.
• Proven ability to analyze business processes and drive operational improvements.
• Techically curious with a demonstrated interest in AI, automation, and emerging technologies.
• Regularly experiments with new tools and capabilities and stays current on industry trends.
• Experience working in Agile environments and partnering with both business and technical teams.
• Excellent communication, problem-solving, and analytical skills.

Qualifications

• Local to Burlington MA or Raleigh NC at time of application.
• Passionate about using AI to transform business operations.
• Ability to work in a hybrid remote/flex environment.

Skills

• Strong stakeholder management and facilitation skills.
• Proven ability to analyze business processes and drive operational improvements.
• Techically curious with a demonstrated interest in AI, automation, and emerging technologies.
• Regularly experiments with new tools and capabilities.
• Experience working in Agile environments and partnering with both business and technical teams.
• Excellent communication, problem-solving, and analytical skills.

Benefits

We offer a robust benefits package, including medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan). Tuition Reimbursement program. Additional voluntary benefits such as identity theft protection, auto & home insurance, legal, and pet insurance. Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback. Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Pay

Base Salary Range: $97,750 - $115,000

Schedule

This role is a hybrid role working between your home office and our Burlington MA headquarters or Raleigh NC location.