Senior Business Specialist

Principal Duties And Responsibilities

• Directs/Leads the effort to identify, research and resolve complex problems.
• Ensures that a variety of solutions are analyzed and the appropriate solution is implemented.
• Safeguards the monitoring of production systems/processes.
• Supports the identification, analysis and documentation of complex System Change Requests that impact one or more systems or business units.
• Guarantees that appropriate level of analysis has been conducted to develop requirements.
• Partners with other functional areas and IT to help prioritize and implement system change request.
• Represents functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs.
• Actively participates in and partners with others on requirements elicitation sessions and other phases of the system development life cycle.
• Ensures that all the system development/enhancement work undertaken keeps the customer (end user) in mind.
• Supports the documentation for the system and/or processes the business area owns/supports is comprehensive and adequately maintained.
• Affirms the technical/process impact of making complex business changes.

Business Initiatives

• Performs project coordination, extensive situational business analysis/problem solving and/or implementation support for large sized functional/cross-functional projects which have high degree of complexity.

Partnering and Communications

• Ensures that there is strong partnership and collaboration within the functional area and cross-functionally with other functional areas and IT.

Continuous Improvement/Process Innovation

• Looks for ways to improve existing processes that the functional area owns/supports or one that spans multiple functional areas.
• Might train or mentor junior team members.

Job Specifications

• Bachelor’s degree or equivalent work experience
• 5+ years in functional area or other related area
• Advanced business knowledge of the systems and/or processes the functional unit owns/supports and advanced business knowledge of other functional areas.
• Advanced capability to assess down-stream impacts when a change is proposed to systems/processes that integrate/touch the system/process the functional unit owns/supports.
• Advanced knowledge of the customers the functional area supports and the processes they follow.
• Advanced knowledge of MS Office (Word, Excel, Power Point) preferred
• Strong ability to effectively articulate difficult, extremely complex and multi-faceted ideas and concepts through clear and concise verbal and/or written communication.
• Basic knowledge of MS Project preferred, as well as PC/Mainframe/applications experience
• Advanced negotiation skills
• Excellent planning, organization and time management skills
• Has personal initiative to set goals and task that stretch abilities and follow through on them.
• Expands accountability beyond direct tasks.
• In addition to oneself, leads/drives others to act with an appropriate sense of urgency to achieve successful results.
• Advanced leadership skills.
• Strong, proven knowledge and work experience of Project Management methodology
• Strong knowledge/understanding of corporate systems development methodology and broad understanding/awareness of other methodologies