Senior Business Solutions Lead

Responsibilities

• Serve as a strategic partner to Sales, Marketing, Service, and Customer Experience teams
• Own the platform strategy for customer-facing tools including CRM and case management
• Lead process translation of stakeholder needs into executable solutions and criteria
• Identify system inefficiencies and recommend scalable solutions for user experience
• Evaluate AI use cases and technology solutions to maximize business value
• Define strategy for omnichannel customer engagement and related workflows

Qualifications

• 8+ years in business solutions, platform leadership, or relevant customer-facing roles
• Hands-on experience with CRM and customer engagement technologies
• Strong understanding of Sales, Marketing, Service, and Customer Experience processes
• Experience with AI in customer-facing applications like conversational AI and workflow automation
• Proven skills in governance and prioritization of complex workstreams
• Exceptional stakeholder management and communication abilities to influence senior leaders
• Ability to translate technical complexity into business impact narratives

Benefits

• Health, dental and vision insurance coverage
• Unlimited Paid Time Off
• 401K plan with a 6% company match and no vesting period
• Tax-advantaged Health and Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Term Life Insurance with supplemental coverage options
• Tuition Reimbursement for further education costs
• Wellness Program offering rewards for health activities
• Employee Discounts through Perks at Work
• Opportunities for community involvement and giving back

Pay

$100,000 – $130,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available