Senior, Business Solutions Analyst - Tax Transformation

About the role

If you are energized by solving complex business problems through technology and want to help shape the future of global tax delivery, consider joining the US Tax Transformation technology team. This is an opportunity to play a meaningful role in Deloitte's digital transformation by helping bring innovative products, capabilities, and experiences to life for our tax professionals and stakeholders around the world. You will work at the intersection of business, technology, and execution-partnering across teams to support high-impact initiatives that improve how we operate, serve clients, and create value at scale.

Responsibilities

• Play an important role in advancing product priorities across Deloitte Tax & Legal's technology transformation portfolio.
• Partner closely with Delivery Product Owners, product leadership, business stakeholders, and technology teams to help translate business needs into delivery-ready features, validate quality through detailed review and testing, and support the successful rollout of product capabilities.
• Contribute across the full product lifecycle-from requirements refinement and acceptance criteria review to prioritization support, deployment readiness, process documentation, and end-user enablement.
• Support prioritization discussions by organizing inputs, surfacing dependencies, and helping evaluate business value, risk, and readiness.
• Collaborate with the Technical Product Owners and broader team on scope, sequencing, sprint planning, feature readiness, deployment preparation, and progress tracking.
• Build and apply cross-domain knowledge to work effectively across functional areas, connect related impacts and dependencies, and help sustain continuity as priorities evolve.
• Review bugs, support tickets, and business requests in depth to assess impact, clarify issues, and help prepare recommendations for prioritization and resolution.
• Execute regular sprint testing, Program Increment testing, and hands-on feature validation to help ensure functionality aligns with product specifications and user needs.
• Contribute to process documentation, learning guides, and other end-user materials that support adoption, readiness, and ongoing operational effectiveness.
• Track product-related risks, issues, and defects, escalate concerns as needed, and adapt effectively to evolving priorities in a fast-paced environment.

Qualifications

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week.
• Bachelor's degree in computer science, information technology, business administration, design thinking, or a related field.
• 3+ years of experience supporting product delivery, business analysis, project coordination, or technology implementation teams with demonstrated experience supporting large-scale, full-lifecycle system implementation or modernization projects involving complex technical integrations, APIs, and middleware.
• Demonstrated experience supporting testing activities, validating feature readiness, and contributing to process documentation, learning materials, or end-user enablement resources.
• Proven understanding of LLMs, RAGs, Optical Character Recognition, and how these can be leveraged to solve business problems.
• Immigration sponsorship may be available.
• Ability to travel up to 20%, on average, based on the need of the program and the work you do.
• One of the following active accreditations obtained, in process or willing and able to obtain: Licensed CPA in state of practice/primary office if eligible to sit for the CPA; Licensed attorney; Enrolled Agent; SAFE Agilist; Certified Scrum Master (CSM); Certified SAFE Product Owner/Product Manager; Project Management Professional (PMP); Lean Six Sigma; CBAP - Certified Business Analysis Professional.
• Preferred: Agile and project management certifications preferred (e.g., SAFe Agilist, Certified Scrum Master (CSM), PMP, Lean Six Sigma).
• Strong attention to detail, with the ability to review functional requirements, acceptance criteria, and defects thoroughly and identify business impacts, gaps, risks, and dependencies.
• Curiosity, sound judgment, and a proactive mindset for working across teams, identifying issues early, and helping move priorities forward.
• Experience using development, design, and IT service management tools (e.g., Azure DevOps (AzDo), JIRA, ServiceNow, Sketch, Abstract, Figma) for ticketing, feature management, and tracking work across the delivery lifecycle.
• Strong communication, collaboration, and organizational skills, with the ability to manage multiple workstreams and follow through on execution details.
• Ability to synthesize information across stakeholders, modules, and workstreams to support well-informed product and delivery decisions.
• Demonstrated ability to work effectively in a fast-paced environment, manage ambiguity, and adapt quickly to changing priorities.
• Passionate interest in Generative and Agentic Artificial Intelligence.
• Experience working with cross-functional teams to apply Artificial Intelligence solutions to solve business problems.