Senior Business Process Improvement Analyst

Responsibilities

• Assess current workflows, reporting practices, and system usage to identify gaps, inefficiencies, and opportunities for improvement.
• Partner with cross-functional stakeholders to streamline processes and reduce manual work, duplicate effort, and inconsistencies.
• Improve Salesforce reporting structures, dashboards, data models, and forecasting approaches.
• Create scalable reporting frameworks, governance standards, and best practices to support long-term operational success.
• Create executive dashboards and KPI reporting using tools such as Salesforce, Tableau, Smartsheet, and other enterprise platforms.
• Support forecasting and planning activities, including budget forecasting, program schedules, and resource planning.
• Lead efforts to standardize taxonomy and nomenclature across therapies, products, and education program types.
• Collaborate with teams across Medical Affairs, IT, Finance, Salesforce, and Commercial functions to implement process and technology improvements.
• Research industry best practices and apply insights to reporting, forecasting, dashboard design, and governance models.
• Support change management, documentation, and training to drive adoption of new processes and solutions.

Requirements

• 7+ years of experience in business process improvement, business analysis, operations excellence, or a related field.
• Strong hands-on experience with Salesforce reporting, administration, and process optimization.
• Experience building dashboards and reporting solutions in Tableau.
• Proficiency with Smartsheet and enterprise workflow management tools.
• Demonstrated ability to develop KPIs, metrics, and executive-level reporting.
• Experience with forecasting methods, financial planning support, and long-range resource planning.
• Ability to analyze complex problems and translate business needs into practical, scalable solutions.
• Experience working with cross-functional teams, including business stakeholders, IT, and system administrators.
• Knowledge of data governance, reporting standards, taxonomy management, and process documentation.
• Excellent communication, facilitation, and stakeholder management skills.

Skills

• 7+ years of experience in business process improvement, business analysis, operations excellence, or a related field.
• Strong hands-on experience with Salesforce reporting, administration, and process optimization.
• Experience building dashboards and reporting solutions in Tableau.
• Proficiency with Smartsheet and enterprise workflow management tools.
• Demonstrated ability to develop KPIs, metrics, and executive-level reporting.
• Experience with forecasting methods, financial planning support, and long-range resource planning.
• Ability to analyze complex problems and translate business needs into practical, scalable solutions.
• Experience working with cross-functional teams, including business stakeholders, IT, and system administrators.
• Knowledge of data governance, reporting standards, taxonomy management, and process documentation.
• Excellent communication, facilitation, and stakeholder management skills.

Preferred Skills

• Experience in medical device, pharmaceutical, healthcare, or Medical Affairs environments.
• Familiarity with physician education, professional education, or commercial training organizations.
• Leverage Lean Six Sigma, PMP, CBAP, or similar process improvement certifications.
• Experience supporting Salesforce data architecture and governance initiatives.
• Exposure to healthcare compliance, finance, and forecasting teams.
• Background in digital transformation or business process redesign initiatives.