Senior Business Process Engineer (Institutional Services)

Wilmington Trust Institutional Services (IS) is driving rapid business growth and a strategic continuous-improvement program to standardize processes, adopt best practices, and add governance and control functions. Long-term digital transformation will shift the division to a client-centric, global, digital-first model while lowering the cost to serve.

About the role

We are seeking a Senior Business Process Engineer to join our Corporate Trust and Agency Services team. This role focuses on end-to-end process redesign to enhance operational efficiency, strengthen risk controls, and improve client experience.

Responsibilities

• Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
• Interview process subject matter experts (SMEs), process owners, and division managers to identify and understand their processes.
• Assess risks, gaps, and control weaknesses within existing processes; identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
• Document and map current-state business processes and facilitate the design of an improved future state.
• Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
• Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
• Support change management efforts to ensure successful adoption of redesigned processes.
• Collaborate with change-enablement teams on communication, training, and implementation of process changes.
• Ensure official process documentation is consistent with approved procedures.
• Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
• Manage and formulate business opportunities in the long-term planning process, including development and adoption of business cases; responsible for implementation of overall initiatives.
• Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Bachelor’s degree and a minimum of 7 years’ relevant work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ relevant work experience.
• Ability to document processes accurately, in detail, and using BPMN 2.0.
• 5 years of financial services experience.
• Six Sigma Black Belt, Lean Certified, or Agile certification.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills to properly deconstruct problems and determine viable solution options using data as a guide.
• Experience handling multiple tasks and working under time constraints in support of various assignments.
• Strong design and systems thinking skills.

Preferred Qualifications

• Minimum of a bachelor’s degree in a technical, finance, or business discipline.
• Minimum of 8 years’ process improvement experience.
• FinTech or corporate trust experience.
• Experience with risk management practices (Risk and Control Assessments).
• Self-motivated, well-organized, and detail-oriented.
• Proven success scaling process design practices across large, complex organizations.
• AI prompt engineering experience.

Pay

The pay range for this position is $118,200 – $197,000 annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America