Senior Business Process Engineer (Institutional Services)

Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic program of continuous improvement to support growth objectives. The goals are to reduce operational issues and risks by standardizing processes, implementing best practices, and adding new governance and control functions. Long-term digital transformation aims to grow revenue through digital-first trust and agency services, shift from a product-centric to a client-centric model, expand from market-specific to global solutions, and lower the cost to serve.

About the role

We are seeking a Senior Business Process Engineer to join our Corporate Trust and Agency Services team. This role focuses on end-to-end process redesign to enhance operational efficiency, strengthen risk controls, and improve client experience. The ideal candidate will have deep expertise in Business Process Model and Notation (BPMN) and Microsoft Visio, with a proven track record of mapping and optimizing complex processes.

Responsibilities

• Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
• Interview process subject matter experts (SMEs), process owners, and division managers to identify and understand their processes.
• Assess risks, gaps, and control weaknesses within existing processes; identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
• Document and map current state business processes and facilitate the design of an improved future state.
• Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
• Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
• Support change management efforts to ensure successful adoption of redesigned processes.
• Collaborate with change enablement teams on communication, training, and implementation of process changes.
• Ensure official process documentation is consistent with approved procedures.
• Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
• Manage and formulate business opportunities in the long-term planning process, including development and adoption of business cases, responsible for implementation of overall initiatives.
• Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

This position executes process re-engineering projects impacting multiple business lines within Institutional Services to improve efficiency, reduce expenses, and provide improved service to customers.

Requirements

• Bachelor’s degree and a minimum of 7 years’ relevant work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ relevant work experience.
• Ability to document processes accurately, in detail, and using BPMN 2.0.
• 5 years of Financial Services experience.
• Six Sigma Black Belt, Lean Certified, or Agile certification.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills to properly deconstruct problems and determine viable solution options using data as a guide.
• Experience handling multiple tasks and working under time constraints in support of various assignments.
• Strong design and systems thinking skills.

Qualifications

• Minimum of a bachelor’s degree in technical, finance, or business discipline.
• Minimum of 8 years’ Process Improvement experience.
• FinTech or Corporate Trust experience.
• Experience with risk management practices (Risk and Control Assessments).
• Self-motivated, well-organized, and detail-oriented.
• Proven success scaling process design practices across large, complex organizations.
• AI prompt engineering experience.

Pay

The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America