Senior Business Process Analyst, Revenue Operations

About the role

The Senior Business Process Analyst, Revenue Operations at Egnyte is responsible for leading end-to-end process work across the Lead-to-Cash journey. This role partners with stakeholders across the company to transform manual, undocumented processes into systematic, scalable workflows.

Responsibilities

• Map current-state workflows across the Lead-to-Cash journey end to end.
• Document every manual step, decision point, and exception rule that exists in people's heads today.
• Partner with Marketing, Sales, Finance, Engineering, and other stakeholders to identify automation and systems improvement opportunities.
• Own the requirements documentation that hands off cleanly to Salesforce admins, IT, and engineering.
• Work alongside operational leaders across the revenue lifecycle to prioritize improvements and track execution.
• Be the person they trust to turn ideas into actionable specs.
• Build and maintain a process documentation library: SOPs, swimlane diagrams, and exception registers that turn tribal knowledge into institutional knowledge.
• Translate between business and technical teams. Take “this is how we do it” and turn it into “this is what the system needs to do.”
• Track and report on process health: manual touchpoints, error rates, cycle time, and downstream quality.
• Make the invisible visible.

Qualifications

• 5 to 7 years in business process analysis, business systems analysis, or revenue/sales operations.
• Direct experience with Lead-to-Cash processes, from lead capture and qualification through deal structuring, billing, and provisioning.
• You have lived inside the messy middle of how SaaS revenue actually gets processed.
• Salesforce fluency at the analyst or power-user level. You can write requirements an admin can build from, even if you are not an admin yourself.
• Working knowledge of Lucid chart, Miro, Visio, or comparable process documentation tools.
• Strong written communication. You can produce requirements document a developer can act on without follow-up meetings.
• Diplomatic directness. You can ask hard questions about why something is done a certain way, and propose change, without making people defensive.
• Experience supporting MSP, VAR, or other partner-sold motions.
• Exposure to subscription, usage-based, or hybrid billing models.
• Familiarity with integration platforms such as Boomi or Celigo.
• Formal process methodology background (Lean Six Sigma, BPMN, or similar).

Location

Hybrid (for candidates within 50 miles radius of an office) or Remote (for candidates outside that range)

Pay

The standard base pay range for this position across the U.S. is $95,000 - $130,000 annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience.

Benefits

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing you with healthcare access across the country

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.