Senior Business Operations Manager, Product Value Realization

Overview

HealthEdge is scaling its BPaaS operations and must demonstrate quantifiable returns on its product investment decisions. This role exists to own that proof.

Essential Duties & Responsibilities

• Own end-to-end PDLC governance for Delivery-originated requests across all phases: Articulate & Prioritize → Discovery → Solution & Size → Design & Build → Test → Release & Validate

• Own the review of incoming delivery requests in partnership with the Product Operations team; validate problem statements, opportunity costs, and success criteria before requests advance

• Translate strategic themes into initiative plans with detailed milestones, deliverables, and accountable owners

• Lead end-to-end execution across multiple workstreams, guiding cross-functional teams through delivery

• Apply PDLC governance standards consistently; track progress, risks, issues, and outcomes with structured methods

• Own the weekly Product + Delivery alignment forum and deployment readiness cadence; deliver executive-ready status reporting

• Own the initiative KPI framework linking financial and operational outcomes to BPaaS operational metrics (e.g., FTE staffing requirements, time per transaction, SLA compliance rates)

• Define and track both input metrics (e.g., share of requests with validated problem statements, PDLC cycle time per phase, estimate accuracy rate by requestor) and output metrics (e.g., FTE reduction, transaction time, SLA attainment)

• Quantitatively validate the value delivered by new functionality after release; compare actuals against the estimates that drove prioritization

• Reinject realized value data back into the prioritization process to continuously improve the quality of the enterprise enhancement pipeline

• Identify performance gaps and lead course correction when initiatives fall short of projected impact

• Own the continuous improvement agenda for value assessment frameworks, execution processes, and tooling

• Pressure-test assumptions and problem definitions to ensure initiatives are outcome-driven and value-accretive

• Clarify business problems, opportunity costs, and value creation potential with the rigor of a structured finance analysis

• Identify cross-functional trade-offs and present structured options to executive stakeholders

• Track the accuracy of value estimates submitted with enhancement requests; incorporate realized-vs.-estimated variance into future prioritization recommendations, with heightened scrutiny applied to requestors with a pattern of overestimation

• Collaborate with senior leaders and functional teams across product and delivery to foster joint alignment and accountability

• Drive decision-making processes to resolution; escalate risks and issues with clear framing and recommended options

• Build and maintain strong cross-functional relationships within complex, matrixed organizational structures

• Proactively identify execution risks and interdependencies across initiatives; develop and implement mitigation plans

• Navigate ambiguity, providing clarity and driving outcomes when priorities shift

Minimum Required Qualifications

• 7+ years of total experience, including meaningful experience in investment banking, structured finance, or a comparably rigorous analytical professional services environment, with a demonstrated track record of modeling, stress-testing, and presenting quantitative value cases to executive audiences

• Demonstrated ability to define and track both input and output metrics, and to apply the same analytical discipline to post-delivery validation as to pre-delivery estimation

• Strong organizational, problem-solving, and execution skills

• Excellent communication and stakeholder management capabilities across both technical and operational audiences

• Comfort working in ambiguous and fast-evolving environments

• Pioneered ability to structure ambiguous problems, develop executive-ready materials, and drive strategic outcomes without formal authority

Preferred Experience

• In enterprise transformation or strategy execution within a SaaS or technology-enabled services company

• Familiarity with KPI frameworks, OKRs, and value realization tracking

• Experience in healthcare SaaS and/or health plan operations

What Success Looks Like

• On-time, on-scope delivery of assigned initiatives

• Achievement of defined KPIs and quantified business outcomes, with realized value tracking against pre-delivery estimates

• Demonstrated improvement in value estimate accuracy across the enhancement request pipeline over time

• Clear, current visibility of risks, issues, and dependencies across all active initiatives

• Strong stakeholder alignment across product and delivery leadership

Geographic Responsibility

Remote, US

Type of Employment

Full-time, permanent

FLSA Classification (USA Only)

Exempt

Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
• The employee is occasionally required to move around the office.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.