Senior Business Operations Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Job Summary
We are seeking a Business Operations Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results.
Responsibilities
- Lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment.
- Leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions.
- Work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, UAT, and training.
- Manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results.
Requirements
- Strong business analysis and process optimization skills.
- Ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions.
- Experience working with cross-functional teams, including business stakeholders and IT teams.
- Excellent communication and collaboration skills.
- Ability to manage multiple projects and priorities effectively.
Qualifications
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in operations management, preferably in a technology or service-oriented environment.
- Proven track record of successfully leading process improvement initiatives.
- Experience with project management methodologies and tools.
- Knowledge of industry-standard business analysis and process optimization techniques.
Skills
- Data analysis and interpretation.
- Business process design and optimization.
- Project management and leadership.
- Collaboration and stakeholder engagement.
- Technical proficiency with relevant software tools.
Benefits
- Competitive compensation package.
- Flexible work schedule.
- Professional development opportunities.
- Health and wellness programs.
- Employee recognition and rewards program.
Pay
Salary range: $100,000 - $150,000 annually.
Schedule
Full-time, Monday through Friday, 9:00 AM - 5:00 PM.