Senior Business Operations Consultant (Consumer Digital Innovation) - Hybrid

Job Summary

The Senior Business Operations (Digital Transformation) Consultant for Consumer Digital Innovation Team at Cedars-Sinai Medical Center supports digital front door capabilities and digitally enabled care capabilities. This role is crucial for driving growth, expansion, and innovation of digital capabilities and improving the customer experience.

Responsibilities

• Enhance our ability to deliver seamless digital experiences to our patients.
• Lead the business and clinical operations planning, stakeholder and implementation, change management, and analytics components of consumer-facing digital products and services, ensuring a delightful user experience that drives patient acquisition and retention.
• Support the integration of frictionless digital experiences within the organization and collaborate with various digital competencies to define and prioritize product features that cross the portfolio.
• Monitor project schedules, define appropriate resources, and recommend vital adjustments to improve project efficiency.
• Develop metrics and measurements to evaluate the success of digital strategies, products, and services, ensuring continuous improvement and alignment with Cedars-Sinai’s strategic goals.

Qualifications

• Three (3) plus years of experience in consulting, strategy, and/or business development experience in a healthcare organization or consulting organization providing services to the healthcare industry. Five (5) years experience preferred.
• Healthcare Environment Experience Required. Familiar working with product and clinical operational teams.
• Familiar with Web technologies and functions.

Requirements

• Bachelor’s degree in Healthcare Leadership/Management, Business, or related field. Master’s degree preferred.
• Project Management Professional (PMP) Certification preferred.