Senior Business Manager - US Global Payments Solutions Business Management

About the role

The Senior Business Manager supports the US Global Payments Solutions (GPS) Business Management function, acting as a key operational partner to the US Head of Business Management and the broader US GPS leadership team. The role is central to how the business plans, reports, and executes — owning the narrative for senior audiences, setting the operating rhythm, driving the people agenda, and strengthening performance management across financials and workforce.

Responsibilities

• Own the narrative for the US GPS business — preparing clear, decision-ready materials and commentary for senior audiences, translating complex inputs into a concise story on performance, risks, and priorities
• Set and run the operating rhythm for the US business — owning the operating cadence and governance forums, tracking actions, driving follow-through, and ensuring leaders have the right information at the right time
• Drive the people agenda — supporting employee engagement and internal communications activity (including all-staff forums and the annual employee survey action plan), and partnering with stakeholders to translate feedback into measurable actions
• Lead simplification and continuous improvement across business management processes — including automation and adoption of internal AI tools to streamline analysis, reduce manual effort, and create capacity
• Enable the GPS Sales organization by setting and supporting core sales operating routines (e.g., pipeline/forecast reviews, performance reporting, and action tracking) and delivering sales performance insights (e.g., pipeline health, conversion, activity, and client targeting where available), surfacing trends, risks, and opportunities to strengthen execution discipline and leadership decision-making
• Partner front-to-back across the US GPS organization — connecting Sales and Servicing, Product and Platform, Operations, Finance, Risk/Compliance, and other key teams to align priorities, unblock issues, and deliver cross-functional initiatives that improve client outcomes and business performance
• Contribute to ad-hoc strategic initiatives, analyses, and problem-solving for US GPS leadership

Qualifications

• Strong communication skills and experience in working with senior stakeholders
• Business presentation skills. Both in creating visual presentations, and providing oral and written presentations
• Strong quantitative, analytical, and problem-solving skills
• Understanding of the Sales process, deal lifecycle and CRM
• Experience within financial services
• Experience in Cash Payments is desirable but not essential